The Housekeeping Supervisor oversees housekeeping attendants to ensure cleanliness and maintenance standards are met throughout the hotel. Responsibilities include assigning daily tasks, inspecting cleaned areas, handling special guest requests, and assisting with training and inventory. Candidates should have a diploma or vocational training in hospitality alongside prior supervisory experience in a hotel housekeeping department.
We are currently seeking passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Housekeeping Supervisor you are responsible to supervise the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified.
Key Responsibilities:
- Prepare Housekeeping Attendants job assignments
- Issue keys and supplies to Housekeeping Attendants
- Take note of VIPs, Do Not Disturb, Sleep Out, Double Lock Rooms and take appropriate action
- Attend daily meetings and receive special instructions
- Receive check outs before reporting them as vacant
- Receive special requests from guests and carry them out
- Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
- Fill out report and hand over found articles to the lost and found department
- Supervise cleaning of guest rooms, corridors and stairwells
- Train and assist Housekeeping Attendants and advise Superior about performance
- Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained
Requirements
Education, Qualifications and Experience
You should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem-solving abilities are essential. Computer literacy and previous experience with Opera are an advantage.
Knowledge and Competencies
The ideal candidate will be a friendly, caring individual with good cross-cultural sensitivity and a concern for quality and an eye for details.
You will work well under pressure in a fast-paced environment and enjoy working with a multicultural team and guests alike, while possessing the following additional competencies
- Understanding Hotel Operations
- Effective Communication
- Planning for Business
- Supervising People
- Understanding Differences
- Supervising Operations
- Teamwork
- Adaptability
- Customer Focus
- Drive for Results
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