The Housekeeping Order Taker manages all internal and external communication for the housekeeping department to maintain operational efficiency. Key responsibilities include answering telephone calls, recording messages, managing lost and found items, updating files, and running room discrepancy reports using the Opera system. Candidates should possess a diploma or vocational training in hospitality with prior experience in a similar role.
We are currently seeking passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department.
Key Responsibilities:
- Safe keep, record and collect all keys and papers held within the Housekeeping Office
- Ensure the sorting of all daily activity reports in the Housekeeping Office
- Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
- Record all incoming calls, ensure all messages are disseminated and followed up accordingly
- Handle all issues pertaining to Lost Found receiving, recording, storage, claiming and clearing
- Update and maintain all housekeeping files
- Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
- Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
- Keep and maintain the cleanliness and tidiness of the Housekeeping Office
- Clear all outdated reports on a monthly basis based on the hotel standard for record keeping
Requirements
Education, Qualifications and Experience
You should ideally have a diploma or vocational training within the hospitality and previous experience within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essential. Computer literacy and previous experience with Opera are an advantage.
Knowledge and Competencies
The ideal candidate will be a friendly, pleasant and courteous individual with good cross-cultural sensitivity and a concern for quality and an eye for details.
You will work well under pressure in a fast-paced environment and enjoy working with a multicultural team and guests alike, while possessing the following additional competencies
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability
- Teamwork
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