The Housekeeping Supervisor oversees daily housekeeping operations and room attendants to maintain hotel cleanliness and quality standards. Responsibilities include delegating daily tasks, inspecting guest rooms, handling guest requests, managing inventory, and training staff. Candidates should possess a hospitality diploma or vocational training with previous minor supervisory experience in a hotel housekeeping department.
As a Housekeeping Supervisor you are responsible for supervising the daily operation as well as the Room Attendants to ensure standards are followed and cleanliness in all related areas is maintained.
General Duties and Responsibilities:
· Prepare and delegate daily tasks to Housekeeping Attendants and provide Houskeeping Attendants with necessary resources such as keys and supplies to ensure efficient service on the floors
· Handle Guest requests and complaints with care and follow up effectively to enhance Guest satisfaction
· Inspect Guest rooms to ensure cleanliness and compliance to the Leading Quality Assurance standards of the Hotel
· Monitor room status i.e VIP/DND etc and effectively communicate room status and release rooms to the Front Office Department to maintain a efficient operation
· Report damaged items in the room and broken equipment to the Engineering Department as well as any lost and found items by following the set procedures
· Order Housekeeping supplies on time and ensure inventory procedures are followed to maintain sufficient stock levels for the operational demands
· Evaluate Housekeeping Attendant performance throughout the year and provide effective feedback when needed. Report any performance issues to the Assistant Housekeeper/ Assistant Director of Housekeeping
· Train Room Attendants on Standards of Performance (SOPs) to maintain the desired level of performance and Leading Quality Assurance standards
Requirements
You should ideally have a diploma or vocational training hospitality with previous minor supervisory
experiences within the Housekeeping Department of a hotel. Good command of written and spoken
English communication skills, along with strong interpersonal and problem solving abilities are
essentials. Computer literacy and previous experiences with Opera are an advantage
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