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Cloudbeds
Head of Global Support
What Makes Cloudbeds Unique At Cloudbeds , we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started. How You'll Make an Impact: As the Head of Global Customer Support , you will lead our global support organization and own the experience hoteliers have when they need us most. This is a builder's role at a pivotal moment. We are transforming reactive support into proactive partnership, combining AI at scale with the empathy of true hospitality. You will be accountable for the health of the queue, the quality of every answer, and the wellbeing of the people who deliver it — raising first contact resolution and driving down resolution times while keeping the customer experience human. You'll bring the operating discipline of a large-scale contact center (workforce planning, queue health, quality, and data) and pair it with an AI platform that already touches nearly every ticket we receive. Our Customer Support Team: Forget the stuffy corporate office. We are a completely remote global team of innovators and hospitality experts. The support organization spans roughly 130 coaches and advanced support specialists across LATAM, EMEA, and APAC, organized into teams led by experienced leads and senior leads. We are our clients' secret weapon and trusted advisor, and we are rebuilding how support works from the ground up. What You Bring to the Team: Built and scaled high-volume contact center or support operations across phone, chat, email, and messaging Led large support organizations serving both SMB and mid-market/enterprise customers, with different service models for each Ran multi-region, multi-time-zone, fully remote teams with full accountability for first contact resolution, response and resolution times, CSAT, and retention Supported a complex operational software product (ERP, PMS, POS, payments, or similar) where downtime costs the customer real money Deployed AI and automation at scale in a support operation, with strong instincts for where it helps the customer and where it gets in the way Lead other leaders with empathy and accountability, and rebuild team health after periods of high pressure Run the operation on data: you know your numbers, find root causes, and prove a fix before scaling it What Sets You Up for Success: 8+ years in customer support or service, including at least 4 years leading teams with experience leading other leaders Bachelor's degree or equivalent experience in hospitality, business, or technology Experience scaling a high-volume support function through significant change or transformation Excellent crisis management and escalation handling with confident cross-functional alignment across Product, Onboarding, and Account Management A bias toward fixing root causes — you challenge process that creates unnecessary work and prove a fix by hand before automating it Experience leading distributed teams across multiple regions, languages, and cultures Hands-on experience with workforce management, capacity planning, and QA programs in a contact center environment Bonus Skills to Stand Out : Senior leadership experience managing managers across multiple regions Advanced degree in Hospitality or Business Experience standing up a customer recovery or save motion for at-risk accounts Hospitality or hospitality-technology experience (property operations, distribution, PMS) Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $160,000 and $220,000 USD. Please note that we maintain high flexibility, and packages above this range will be considered. (The salary is only for US-based candidates). Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas. What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at cloudbeds.com Cloudbeds Awards : Winner – Hotel Management Software | HotelTechAwards (2026) Overall 10 Best Places to Work | HotelTechAwards (2026) Overall Top 10 Hotelier's Choice | HotelTechAwards (2026) Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026) Most Loved Workplace® Certified (2024) Deloitte Technology Fast 500 (2024) Discover our Benefits: Remote First, Remote Always PTO in accordance with local labor requirements Fully Paid Parental Leave Home office stipend based on country of residency Professional development courses in Cloudbeds University Access to professional development, including manager training, upskilling, and knowledge transfer Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
Stranger Soccer
License Owner, Las Vegas
Are you passionate about football (soccer) and interested in building something of your own? Stranger Soccer is expanding globally and is looking for a License Owner to launch and grow Stranger Soccer in Las Vegas. This is not your traditional management job— it is designed for entrepreneurial individuals who want to build, operate, and grow their own local football operation while creating a meaningful impact in their community. Interested in learning more? Visit www.strangersoccer.com and explore the Bring Stranger Soccer to Your City section to learn more about the opportunity. If it feels like the right fit, complete the interest form to start the conversation. We also encourage you to download the Stranger Soccer app and experience the platform firsthand. Responsibilities Launch and grow Stranger Soccer in Las Vegas Build and manage a local team, including staff and Official Hosts Secure suitable football venues Drive marketing and customer acquisition to grow the player community Oversee game operations and deliver an outstanding player experience Work closely with our Singapore HQ, supported by operations and technology teams You should have A passion for football and involvement in the local football community Experience in management, operations, or customer service An entrepreneurial mindset and desire to build a business The ability to take ownership and grow the Stranger Soccer brand locally Strong drive, resilience, and a results-oriented attitude About Stranger Soccer Football is the world's most popular sport, and Stranger Soccer exists to make playing football simple, accessible, and convenient. Through the Stranger Soccer app, players can discover games, book a spot, and simply turn up to play—making football as easy as going to the gym. Founded in Singapore, Stranger Soccer is expanding across cities worldwide, delivering thousands of games and building a growing international community. We are looking for passionate individuals who want to bring Stranger Soccer to their own city. Our Mission To make playing football as easy as going for a jog. Our Vision A world where playing football is as popular and accessible as watching football. Ready to make an impact? If you share our vision and want to bring Stranger Soccer to more communities around the world, we'd love to hear from you.
Sales & Business Development
LV Petroleum
Assistant General Manager (Charley's Cheesesteak)
The Assistant General Manager (AGM) at Charleys Cheesesteaks will work closely with the General Manager to oversee day-to-day operations of the restaurant. The AGM will assist in managing the team, ensuring operational excellence, maintaining food quality and safety standards, and providing excellent customer service. This role offers an opportunity to develop your leadership skills and gain experience for future growth within the company. Key Responsibilities: Operational Support: Assist the General Manager in overseeing the daily operations of the restaurant, ensuring smooth and efficient service, high-quality food, and customer satisfaction. Team Management: Help recruit, hire, train, and develop team members to ensure they are fully equipped to perform their roles effectively. Provide coaching and feedback to ensure a motivated and high-performing team. Customer Service: Ensure customers receive the best possible service. Address any customer concerns or complaints promptly and professionally, ensuring a positive dining experience. Financial Oversight: Assist with managing store financials, including controlling labor costs, food costs, and inventory to meet financial goals. Ensure the store is operating within budget. Inventory & Supply Management: Monitor inventory levels, assist in ordering supplies, and manage stock rotation to reduce waste and maintain product quality. Health & Safety Compliance: Help ensure the restaurant maintains proper health, safety, and food safety standards in compliance with all regulatory requirements. Keep the kitchen and dining areas clean and organized. Employee Training & Development: Support ongoing training efforts, ensuring team members are knowledgeable about menu items, company standards, and safety procedures. Problem Solving & Decision-Making: Step in to handle operational challenges, staffing issues, or customer complaints as needed, helping to resolve any issues quickly and efficiently. Scheduling & Labor Management: Assist in creating work schedules, ensuring proper staffing levels are maintained to meet operational needs. Requirements: Previous experience in a supervisory or management role, preferably in the restaurant or foodservice industry. Strong leadership and team management skills, with the ability to motivate and inspire staff. Excellent customer service skills, with a focus on providing a great dining experience. Solid understanding of financials, including labor costs, food cost management, and inventory control. Strong organizational and time-management skills, with the ability to multitask in a fast-paced environment. Knowledge of health and safety regulations, as well as food handling procedures. Flexibility to work various shifts, including nights, weekends, and holidays as needed. A passion for food, customer service, and operational excellence. High school diploma or equivalent required.
Stranger Soccer
License Owner, Sacramento
Are you passionate about football (soccer) and interested in building something of your own? Stranger Soccer is expanding globally and is looking for a License Owner to launch and grow Stranger Soccer in Sacramento. This is not your traditional management job— it is designed for entrepreneurial individuals who want to build, operate, and grow their own local football operation while creating a meaningful impact in their community. Interested in learning more? Visit www.strangersoccer.com and explore the Bring Stranger Soccer to Your City section to learn more about the opportunity. If it feels like the right fit, complete the interest form to start the conversation. We also encourage you to download the Stranger Soccer app and experience the platform firsthand. Responsibilities Launch and grow Stranger Soccer in Sacramento Build and manage a local team, including staff and Official Hosts Secure suitable football venues Drive marketing and customer acquisition to grow the player community Oversee game operations and deliver an outstanding player experience Work closely with our Singapore HQ, supported by operations and technology teams You should have A passion for football and involvement in the local football community Experience in management, operations, or customer service An entrepreneurial mindset and desire to build a business The ability to take ownership and grow the Stranger Soccer brand locally Strong drive, resilience, and a results-oriented attitude About Stranger Soccer Football is the world's most popular sport, and Stranger Soccer exists to make playing football simple, accessible, and convenient. Through the Stranger Soccer app, players can discover games, book a spot, and simply turn up to play—making football as easy as going to the gym. Founded in Singapore, Stranger Soccer is expanding across cities worldwide, delivering thousands of games and building a growing international community. We are looking for passionate individuals who want to bring Stranger Soccer to their own city. Our Mission To make playing football as easy as going for a jog. Our Vision A world where playing football is as popular and accessible as watching football. Ready to make an impact? If you share our vision and want to bring Stranger Soccer to more communities around the world, we'd love to hear from you.
Sales & Business Development
FusionIRX
Owner’s Authorized Authority (OAA) - Subject Matter Expert (SME)
Owner’s Authorized Authority (OAA) – Subject Matter Expert (SME) Special Inspections | Construction Process Oversight | Quality Assurance FusionIRX is seeking a highly experienced Owner’s Authorized Authority (OAA) Subject Matter Expert (SME) to provide independent, owner-focused oversight of construction processes, special inspections, quality assurance activities, and regulatory compliance on a large-scale semiconductor manufacturing construction project. The OAA serves as an independent layer of oversight, operating on behalf of the owner to audit, review, verify, and continuously monitor the integrity of the entire construction and inspection process. The primary responsibility is to ensure that established procedures, inspection protocols, documentation requirements, and quality control systems are being properly implemented, followed, and maintained throughout the project lifecycle. This is an oversight and assurance role, not a replacement for existing contractors, inspectors, engineers, construction managers, or quality control personnel. The OAA evaluates the effectiveness and compliance of the processes performed by these parties, identifies gaps or deficiencies, and ensures concerns are properly documented, communicated, and resolved through established channels. The ideal candidate will possess extensive experience in large-scale industrial construction, semiconductor fabrication facilities, special inspections, construction quality management, and regulatory compliance, with the technical expertise and professional independence necessary to provide objective assessments at every stage of construction. Key Responsibilities 1. Special Inspections Oversight and Compliance Provide independent oversight of the project's entire Special Inspections Program, ensuring adherence to applicable International Building Code (IBC) Chapter 17 requirements, local building codes, approved construction documents, and project-specific standards. Review the Statement of Special Inspections, inspection and testing plans, inspection schedules, and applicable regulatory requirements to verify completeness and proper implementation. Verify that required special inspections are performed by appropriately qualified, approved, and independent inspection agencies and personnel. Monitor special inspection activities involving structural steel, welding, bolting, concrete, foundations, fire-resistive materials, and other applicable construction components. Audit inspection requests, scheduling, notification procedures, inspection hold points, test results, deficiency reports, and corrective action processes. Verify that required inspections occur at the appropriate stages of construction, including before work is concealed or becomes inaccessible. Review inspection documentation for completeness, accuracy, traceability, and compliance with established requirements. Identify gaps in inspection coverage, missed inspections, incomplete documentation, or deviations from approved procedures. Verify that nonconforming conditions are properly identified, assigned, tracked, corrected, and closed by the responsible parties. Coordinate with approved special inspection agencies, engineers of record, contractors, construction management, and Authorities Having Jurisdiction (AHJs) as necessary to support compliance. 2. Independent Construction Process Auditing and Monitoring Conduct ongoing, independent evaluations of construction quality assurance and inspection processes across all applicable project disciplines. Examine the overall effectiveness of contractor procedures, inspection workflows, testing protocols, quality management systems, and compliance controls. Monitor construction activities from an independent, owner-level perspective to determine whether established processes are being consistently followed. Review the interfaces between construction, quality control, special inspections, engineering, testing, commissioning, and owner acceptance processes. Identify procedural weaknesses, inconsistent execution, missed requirements, documentation gaps, and recurring quality concerns. Evaluate whether personnel and organizations are fulfilling their defined responsibilities within the approved project quality and inspection framework. Perform scheduled, periodic, and risk-based audits, supplemented by ongoing field surveillance of critical activities. Recommend improvements that strengthen quality, accountability, inspection reliability, and process consistency. Verify that process improvements and corrective actions are implemented and remain effective over time. The OAA's responsibility is not simply to determine whether the finished construction is correct, but to continuously evaluate whether the processes used to construct, inspect, test, document, and accept the work are correct. 3. Construction Quality and Technical Oversight Assess the adequacy and implementation of quality assurance processes for civil, structural, architectural, mechanical, electrical, instrumentation and controls, and process utility installations. Review compliance processes associated with critical semiconductor systems, including cleanrooms, specialty gases, high-purity piping, process chemicals, ultrapure water, HVAC, and electrical distribution. Verify that applicable inspection and testing requirements are identified, communicated, and incorporated into construction execution plans. Review construction drawings, approved specifications, inspection and test plans (ITPs), and quality procedures to evaluate alignment between documented requirements and actual practices. Evaluate contractor quality management systems, inspection readiness, documentation controls, and corrective action procedures. Identify potential quality risks before they result in rework, system failures, schedule impacts, or regulatory deficiencies. Monitor the effectiveness of quality controls during construction, testing, commissioning, and turnover. 4. Documentation, Reporting, and Regulatory Compliance Independently review inspection reports, quality records, test results, nonconformance reports (NCRs), corrective action reports, and applicable compliance documentation. Verify that required documentation is created, reviewed, approved, retained, and accessible according to project requirements. Establish and maintain audit findings, compliance observations, open-item registers, and corrective action tracking systems. Prepare concise, objective audit reports identifying process deficiencies, compliance risks, recurring issues, and recommended improvements. Provide regular reporting to owner representatives and project leadership regarding inspection program effectiveness and quality assurance performance. Monitor the timely resolution of outstanding special inspection findings and construction quality issues. Verify that required inspection records and final reports are complete and properly submitted by the responsible parties prior to applicable milestones and turnover. 5. Independent Oversight and Contractor Coordination The OAA must maintain a clear distinction between independent oversight and direct construction execution. Serve as an independent representative of the owner's interests without assuming the operational responsibilities of contractors or other project participants. Work collaboratively with general contractors, construction management, quality assurance/quality control teams, special inspection agencies, engineers of record, and commissioning personnel. Review the effectiveness of established processes without unnecessarily duplicating the work of the parties responsible for execution. Respect established contractual responsibilities, reporting relationships, and approval authorities. Communicate findings professionally, objectively, and constructively. Escalate significant compliance concerns, recurring process failures, or unresolved deficiencies through the appropriate project leadership and contractual channels. Verify that responsible parties implement and document corrective actions without assuming responsibility for performing those actions. Maintain professional independence and avoid conflicts of interest that could compromise the integrity of oversight activities. The OAA does not replace, supersede, or assume the responsibilities of the General Contractor, Construction Manager, Engineer of Record, Quality Control personnel, approved Special Inspectors, commissioning teams, or Authorities Having Jurisdiction. The OAA provides additional independent assurance that these parties' processes are properly established, executed, documented, and continuously evaluated. Any formal approval, rejection, or stop-work authority must be expressly delegated by the owner and remain consistent with applicable law and contractual requirements. 6. Continuous Improvement and Risk Management Identify systemic issues and recurring weaknesses affecting inspection quality and construction compliance. Analyze trends in audit findings, inspection deficiencies, rework, corrective actions, and procedural deviations. Recommend preventive measures to reduce quality risks and improve construction reliability. Evaluate the effectiveness of implemented corrective and preventive actions. Support lessons-learned initiatives and the development of stronger quality management and inspection procedures. Promote a culture of accountability, transparency, technical excellence, and proactive risk prevention. Requirements Required Qualifications Minimum 15 years of experience in construction engineering, construction quality assurance, special inspections, technical oversight, or related disciplines involving major industrial or advanced manufacturing facilities. Significant experience with large-scale, technically complex construction projects, preferably semiconductor fabrication facilities. Demonstrated expertise in special inspections, construction quality management, independent auditing, and regulatory compliance . Thorough understanding of applicable IBC Chapter 17 special inspection requirements, relevant construction codes, and the roles and responsibilities of inspection agencies, design professionals, and contractors. Proven ability to review and evaluate inspection programs, construction quality plans, technical documentation, and compliance procedures. Experience assessing contractor performance and the effectiveness of construction quality and inspection management systems. Strong understanding of construction sequencing, inspection hold points, testing requirements, nonconformance management, and corrective action processes. Ability to evaluate complex multidisciplinary construction processes without assuming direct responsibility for construction execution. Excellent analytical, problem-solving, documentation, and technical reporting skills. Strong communication and interpersonal skills, with the confidence to challenge established processes professionally and objectively. Demonstrated ability to work independently and maintain professional integrity in a fast-paced, high-pressure construction environment. Preferred Qualifications Bachelor's degree in Civil Engineering, Structural Engineering, Construction Management, Mechanical Engineering, Electrical Engineering, or a related technical discipline. Professional Engineer (PE) license or relevant professional certification. ICC Special Inspector certifications, construction quality auditor credentials, or comparable technical qualifications. Experience with owner-side construction oversight, independent third-party audits, or special inspection program management. Direct experience supporting semiconductor fabrication projects, including cleanrooms, critical utilities, and high-purity manufacturing environments. Familiarity with applicable ACI, AISC, AWS, ASTM, NFPA, and other relevant industry standards. Experience using Procore, Bluebeam, or comparable construction documentation and quality management platforms. Prior involvement in large-scale projects with multiple contractors, engineering organizations, inspection agencies, and regulatory authorities. Key Performance Expectations Success in this role will be measured by the effectiveness of the OAA's independent oversight, including: Special Inspection Compliance: Required inspections are properly identified, scheduled, executed, and documented by responsible parties. Process Integrity: Approved construction, inspection, testing, and quality assurance procedures are consistently followed. Early Risk Identification: Procedural gaps and potential compliance failures are identified before they create significant project impacts. Corrective Action Effectiveness: Deficiencies are appropriately escalated, tracked, corrected, and verified for closure. Documentation Quality: Inspection and compliance records are complete, accurate, traceable, and available for review. Continuous Improvement: Recurring deficiencies are reduced through systematic review, accountability, and effective corrective action. Independent Assurance: The owner receives timely, accurate, and objective visibility into the effectiveness of the overall construction quality and inspection process. Benefits The FusionIRX Standard At FusionIRX, we seek the best of the best —highly experienced professionals who demonstrate exceptional technical expertise, sound judgment, strong ethics, and uncompromising integrity. Our professionals are expected to uphold the highest standards of honesty, accountability, professionalism, and respect for others. We value individuals who have the confidence to identify problems, the expertise to understand their underlying causes, and the integrity to report their findings objectively, regardless of circumstances. We believe successful projects are built through collaboration, transparency, respect, and a shared commitment to excellence. Our Core Philosophy for the OAA Role We do not replace the people or organizations responsible for performing the work. We independently verify that the processes governing their work are correct, effective, compliant, and continuously followed. The Owner's Authorized Authority is an additional level of assurance that protects the owner's interests, strengthens project accountability, and helps ensure that the facility is constructed according to the highest standards of quality, safety, and compliance. Our mission is not to manage the construction process from within, but to continuously evaluate its integrity from an independent, owner-level perspective.
Jacuzzi Group
Customer Service Specialist
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 13 successful locations launched nationwide under 5 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction. Jacuzzi Bath Remodel is currently hiring a Customer Service Specialist Customer Service Specialist is a highly proactive individual who is responsible for escalated customers' concerns. Customer experience is their number one priority. Acting as the customer's primary point of contact, they are the liaison between the customer and the company for problem resolution. This individual should be warm, professional, and responsive. They should foster an environment of collaboration and swift action. CUSTOMER SERVICE SPECIALIST - DUTIES/RESPONSIBILITIES Assist with overflow of welcome calls and general incoming/outbound calls in the main customer care queue Partner with the local office to resolve escalated customer issues Dedicate a minimum of 50% of working hours to handling inbound and outbound customer calls. Owning complex customer complaints and seeing them through to a timely, satisfactory resolution Coordinate with the service department for post install issues to ensure a timely resolution Assisting local teams, both production and sales to ensure customers’ projects are progressed through the customer’s journey, timely Addresses customer needs via multiple channels (email, chat, and phone) Maintain up to date knowledge of market specific information and timelines Resolve customer concerns calmly, effectively and efficiently Cross functional collaboration by communicating customer specific needs to internal teams to guarantee timely resolution Other duties as assigned HOURS Monday- Friday (7:00am - 3:30pm) The compensation for this position is $25.00 per hour, with opportunities for advancement within the company. Requirements Three years of customer service experience with highly escalated customers Experience using multiple software applications at once to complete a task Able to effectively relate and communicate with all levels of employees and clients. Shows a passion for excellence and procuring an amazing customer experience Must be dependable - must demonstrate thorough follow-up and responsiveness Strong team player Benefits Medical, dental, vision, life insurance plans Paid vacation and holidays Paid Training 401(k) with matching program Advancement Opportunities
Dropbox
Product Support Representative
Role Description In this role, you will provide exceptional support for Dropbox Sign and DocSend ! We use tools such as Slack, Jira, Zendesk, and Zoom to communicate with our users, work as a team, and partner across the organization to provide real product feedback from our users. Responsibilities Deliver technical support for Dropbox product based issues via email and occasionally phone Achieve expert working knowledge of our products, meet set KPI targets, and complete tasks in a timely and effective manner Provide customized recommendations and solutions to customers on complex issues in user-friendly ways; enabling frictionless engagement with the product and maintaining high customer satisfaction scores Communicate customer reported issues internally and triage them to the correct team Document recurring issues to support product quality programs, product development, and to maintain agent resources Drive projects that systematically improve customer experience in alignment with CX strategy Requirements 2+ years of work experience in a technical support and customer facing role You have knowledge of, or experience with, troubleshooting desktop operating systems: Microsoft Windows, macOS You have a proven track record of driving cross-functional projects from ideation to delivery while optimizing existing processes and frameworks You demonstrate strong communication skills and are able to convey complex technical information in user-friendly ways through effective listening and questioning You love asking open ended questions to really get to the root of the matter and regularly exercise analytical and critical thinking skills You’re a team player possessing the willingness to seek feedback, adapt practices and continuously learn and evolve You excel at working in an ambiguous and changing environment as the business grows and evolves with focus on business outcomes You have good judgment and the ability to maintain confidentiality of sensitive customer data You show real passion for our products and for creating extraordinary customer experiences Preferred Qualifications Multiple years of experience on a high-volume support team and/or very deep technical knowledge Direct experience using trend analysis to proactively monitor customer issues and assign severity Experience owning customer escalations and SEVs from inception to resolution Experience supporting Enterprise/MidMarket customer segments Advanced understanding of programming languages Experience delivering system administration API Knowle d ge Basic understanding of Dropbox Sign and DocSend products Durable Skills AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve: Awareness: U nderstand yourself and others . Judgment: E valuat e information and mak e decisions in complex situations . Adaptability: L earn, adjust, and stay effective through change . Connection: C ommunicat e , collaborat e , and build trust . To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser. Compensation Ireland Pay Range €40.800 — €55.200 EUR
KRUSH Tech Inc
Director of Program Management, Manufacturing
ABOUT THE TEAM KRUSH Tech is an international technology company developing advanced hardware solutions for defense, aerospace, communications, and autonomous systems. We're launching our U.S. operations from the ground up, building a next-generation, vertically integrated aerospace organization focused on advanced uncrewed aircraft systems (UAS), autonomy, and sensing technologies for the U.S. market and strategic partners. Our teams work across RF, embedded systems, electronics, mechanical engineering, software, manufacturing, and supply chain to turn some of the industry's most demanding engineering challenges into reliable, production-ready solutions, combining the agility of a startup with the ambition to compete at the leading edge of UAS and autonomous systems. ABOUT THE JOB We are seeking a Director of Program Management to lead program delivery for KRUSH's uncrewed aircraft systems, from development through production and fielding. This senior leadership role owns cost, schedule, and technical delivery performance across a portfolio of cross-functional programs, aligns engineering, manufacturing, quality, supply chain, and test around clear milestones, and serves as the point of accountability for customers and partners. Reporting to the Vice President of Manufacturing Operations, you will build program management discipline in a start-up U.S. operation: light enough to move fast, and rigorous enough to meet customer commitments. You will partner closely with engineering and manufacturing leaders to take products from concept through production ramp, balancing competing priorities, risks, and resources across programs. WHAT YOU'LL DO • Own cost, schedule, scope, and technical delivery performance across a portfolio of programs, from development through production and fielding • Develop and implement program management strategy, governance, and standards, using lightweight processes and tools that fit a fast-moving start-up • Ensure programs align with corporate objectives and strategic priorities, and lead portfolio reviews that prioritize initiatives by business value and strategic impact • Build, lead, and develop the program management team as the organization grows, including career development and succession planning • Partner with Engineering, Manufacturing, Quality, Supply Chain, and Test leaders to drive decisions, manage dependencies, and resolve issues across functions • Lead the transition of programs from development into production, including readiness reviews and stage-gate decisions • Manage portfolio resource allocation, monitor program performance and interdependencies, and balance competing priorities • Serve as the primary interface with customers, executive leadership, and external partners, communicating program status, risks, opportunities, and outcomes, and facilitating steering committees and executive reviews • Develop and manage program budgets and forecasts, monitor financial performance, evaluate business cases and return on investment, and support annual planning and investment prioritization • Identify, assess, and mitigate program risks and issues, and develop contingency plans for critical risks • Lead change management and organizational readiness activities for program changes • Ensure compliance with governance, regulatory, export control, and contractual requirements • Implement program and portfolio management tools and reporting systems, and define and track program KPIs, including on-time milestone achievement, budget adherence, resource utilization, and risk mitigation effectiveness • Promote a culture of accountability, transparency, and delivery excellence Requirements REQUIRED QUALIFICATIONS • Bachelor's degree in Engineering, Operations Management, Business Administration, or a related field • 10+ years of program and project management experience, preferably in aerospace, defense, or other high-reliability hardware • 5+ years of leadership experience managing large programs or a PMO function • Experience leading cross-functional, hardware-intensive programs from development through production • Experience managing programs under customer or government contracts, including cost, schedule, and deliverable performance • Proven ability to lead cross-functional strategic initiatives and to influence executive stakeholders • Strong skills in program and portfolio management, strategic planning, financial and budget management, risk and issue management, change management, and resource planning • Strong data analysis and executive reporting skills, with experience in business process improvement • Strong leadership, negotiation, and influencing skills • Active U.S. Secret security clearance, with the ability to maintain it • Ability to travel domestically and internationally up to 50% of the time • Must qualify as a U.S. Person due to required access to U.S. export-controlled information or facilities (ITAR) PREFERRED QUALIFICATIONS • Master's degree (MBA or equivalent) • Familiarity with defense contracting and acquisition processes, including FAR/DFARS, contract types, CDRLs, and earned value management • Experience building a program management function or PMO at a start-up or high-growth company • PMP or an equivalent program management certification Benefits KRUSH Tech offers a competitive compensation package. Compensation is determined by role, level, location, and alignment with market data. Individual offers are determined on a case-by-case basis and may vary based on interview performance, job-related skills, relevant education and experience, certifications, and internal equity. The salary range provided is a good faith estimate of the applicable range as of the date of posting. The final offer will be determined after considering all relevant factors, including a candidate's qualifications and experience. In addition to base pay, KRUSH Tech offers a monthly benefits stipend that employees can apply toward the health, dental, vision, or other coverage that best fits their needs, along with 9 paid federal holidays per year. Equal Opportunity Employer KRUSH Tech is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Reasonable Accommodation Statement KRUSH Tech is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process and during employment. If you require assistance or an accommodation due to a disability, please contact Human Resources.
Stranger Soccer
License Owner, San Diego
Are you passionate about football (soccer) and interested in building something of your own? Stranger Soccer is expanding globally and is looking for a License Owner to launch and grow Stranger Soccer in San Diego. This is not your traditional management job— it is designed for entrepreneurial individuals who want to build, operate, and grow their own local football operation while creating a meaningful impact in their community. Interested in learning more? Visit www.strangersoccer.com and explore the Bring Stranger Soccer to Your City section to learn more about the opportunity. If it feels like the right fit, complete the interest form to start the conversation. We also encourage you to download the Stranger Soccer app and experience the platform firsthand. Responsibilities Launch and grow Stranger Soccer in San Diego Build and manage a local team, including staff and Official Hosts Secure suitable football venues Drive marketing and customer acquisition to grow the player community Oversee game operations and deliver an outstanding player experience Work closely with our Singapore HQ, supported by operations and technology teams You should have A passion for football and involvement in the local football community Experience in management, operations, or customer service An entrepreneurial mindset and desire to build a business The ability to take ownership and grow the Stranger Soccer brand locally Strong drive, resilience, and a results-oriented attitude About Stranger Soccer Football is the world's most popular sport, and Stranger Soccer exists to make playing football simple, accessible, and convenient. Through the Stranger Soccer app, players can discover games, book a spot, and simply turn up to play—making football as easy as going to the gym. Founded in Singapore, Stranger Soccer is expanding across cities worldwide, delivering thousands of games and building a growing international community. We are looking for passionate individuals who want to bring Stranger Soccer to their own city. Our Mission To make playing football as easy as going for a jog. Our Vision A world where playing football is as popular and accessible as watching football. Ready to make an impact? If you share our vision and want to bring Stranger Soccer to more communities around the world, we'd love to hear from you.
Sales & Business Development