The Recreation Receptionist manages health club front desk operations, including reservations, payments, and guest services for recreation facilities. Responsibilities involve greeting guests, issuing locker keys and towels, promoting club services, processing transactions in Micros, and maintaining reception cleanliness. Candidates should have a hospitality diploma and previous hotel experience, along with strong communication skills.
We are currently looking for dynamic and self-motivated female Recreation professionals who want to move their careers forward. As a Recreation Receptionist you are responsible to ensure that all health club reception responsibilities are carried out in an efficient and timely manner.
Key Responsibilities:
- Oversee all reservations, payment and tracking procedures, established for the pool, beach and recreation facilities as required
- Create a warm welcome and a friendly atmosphere
- Issue and retrieve locker keys and towels before and after use
- Promote all classes, activities and services that are offered within the club
- Post charges in micros that may incurred by guests and members and carry out correct accounting procedures
- Assist the Fitness Instructor in ensuring that all members and guests follow safety procedures, rules and regulations
- Periodically check on the cleanliness and order of the locker facilities
- Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available
- Encourage sales through full product and price knowledge of offered and available facilities
Requirements
Education, Qualifications and Experience
You should ideally have a diploma in hospitality with previous work experience within a hotel. Good written and verbal English communication skills and strong interpersonal abilities are essential. Computer skills are an advantage.
Knowledge and Competencies
The ideal candidate will be customer driven with excellent guest service skills and the ability to handle complaints. You are a positive, smiley individual with a sportive, outgoing and approachable character.
You will work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing the following additional competencies
- Understanding the Job
- Teamwork
- Taking Responsibility
- Recognizing Differences
- Adaptability
- Customer Focus
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