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Customer Service & Support Jobs in London

Browse 22 open roles in Customer Service & Support in London, United Kingdom. Employers hiring now include Spotify, Coinbase and Mixpanel. The latest role was posted 8 days ago.

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Spotify

PermanentHybrid

Senior Product Manager - Spotify Connect

We design Spotify’s consumer experience—end to end, moment to moment, across every screen, platform, and partner integration. Our mission is to make listening feel effortless, personal, and joyful for billions of users around the world. That means turning complexity into clarity across hundreds of touchpoints—from our mobile and desktop apps to the smart speakers, TVs, cars, and integrations where Spotify shows up every day. If it touches a consumer, we shape it. We bring deep insight into human behavior, design, and technology to craft experiences that feel intuitive, expressive, and unmistakably Spotify. We are looking for a Senior Product Manager to make Spotify easier to enjoy across the devices people use every day. You will work in Seamless within Platform & Partner Experience, focusing on Spotify Connect and the experiences that help people find, choose, and control where Spotify plays. You will bring together user understanding, product judgment, and technical curiosity to make complex interactions feel effortless. From discovering the right device to keeping an experience consistent as people move through their day, you will help build products people can trust. We design Spotify’s consumer experience—end to end, moment to moment, across every screen, platform, and partner integration. Our mission is to make listening feel effortless, personal, and joyful for billions of users around the world. That means turning complexity into clarity across hundreds of touchpoints—from our mobile and desktop apps to the smart speakers, TVs, cars, and integrations where Spotify shows up every day. If it touches a consumer, we shape it. We bring deep insight into human behavior, design, and technology to craft experiences that feel intuitive, expressive, and unmistakably Spotify. We are looking for a Senior Product Manager to make Spotify easier to enjoy across the devices people use every day. You will work in Seamless within Platform & Partner Experience, focusing on Spotify Connect and the experiences that help people find, choose, and control where Spotify plays. You will bring together user understanding, product judgment, and technical curiosity to make complex interactions feel effortless. From discovering the right device to keeping an experience consistent as people move through their day, you will help build products people can trust. What You'll Do Own the product strategy and roadmap for your scope within Spotify Connect, turning the broader Seamless direction into clear priorities. Work with research and data colleagues to understand cross-device behavior, identify friction, and define measures of success. Partner with engineering and design to deliver intuitive and reliable experiences for discovering devices, controlling playback, and moving between them. Balance improvements to everyday usability and reliability with experiments that uncover new value. Work across teams and partner-facing functions to manage dependencies and deliver a coherent end-to-end experience. Explore opportunities created by richer device understanding and emerging ways of interacting with Spotify, keeping privacy, permissions, and user control central. Clearly communicate product choices, progress, and results, and use what you learn to improve the roadmap. Who You Are You have experience owning and delivering high-quality consumer products, from identifying a problem through launch and iteration. You can translate user needs into clear priorities and sustain progress across multiple dependencies. You are comfortable working with technically complex products and can connect system behavior to the user experience. You can communicate and debate strategic and technical complexity with senior stakeholders. You use quantitative and qualitative evidence to make decisions and have experience designing and learning from experiments. You care about the details that make a product dependable and easy to use. You communicate clearly, collaborate well across disciplines, and are willing to work hands-on. You have experience with connected devices, playback, platform products, or cross-device experiences, or an interest in developing your expertise in these areas. Where You'll Be This role is based in Stockholm or London. We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens. At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.

London
12 days ago
Sector

Customer Service & Support

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Spotify

PermanentHybrid

Senior Machine Learning Engineering Manager - Content Platform

We design Spotify's consumer experience—end to end, moment to moment, across every screen, platform, and partner integration. Our mission is to make listening feel effortless, personal, and joyful for billions of users around the world. That means turning complexity into clarity across hundreds of touchpoints—from our mobile and desktop apps to the smart speakers, TVs, cars, and integrations where Spotify shows up every day. If it touches a consumer, we shape it. We bring deep insight into human behavior, design, and technology to craft experiences that feel intuitive, expressive, and unmistakably Spotify. You'll lead a senior-heavy group of 10–12 machine learning engineers, including Staff engineers, who team up dynamically to solve high-priority business problems while staying deep in content understanding (audio, video and text). This is a player-coach role with a strong strategic remit: you'll shape where the group goes next, grow our audio understanding expertise over the long term, and help the team scale through thoughtful, practical use of AI in everyday engineering work. We design Spotify's consumer experience—end to end, moment to moment, across every screen, platform, and partner integration. Our mission is to make listening feel effortless, personal, and joyful for billions of users around the world. That means turning complexity into clarity across hundreds of touchpoints—from our mobile and desktop apps to the smart speakers, TVs, cars, and integrations where Spotify shows up every day. If it touches a consumer, we shape it. We bring deep insight into human behavior, design, and technology to craft experiences that feel intuitive, expressive, and unmistakably Spotify. You'll lead a senior-heavy group of 10–12 machine learning engineers, including Staff engineers, who team up dynamically to solve high-priority business problems while staying deep in content understanding (audio, video and text). This is a player-coach role with a strong strategic remit: you'll shape where the group goes next, grow our audio understanding expertise over the long term, and help the team scale through thoughtful, practical use of AI in everyday engineering work. What You'll Do Lead, coach and grow a group of 10+ senior and Staff machine learning engineers who team up dynamically around business problems while staying deep in their domain. Set technical and team strategy for multiple content understanding problems and turn it into clear, achievable plans. Own delivery of high-priority company initiatives, from shaping the problem through to measurable impact for listeners. Stay close to the technology as a player-coach. Lead technical strategy, reviewing designs, guiding modelling and retrieval choices, and contributing hands-on where it helps the team most. Define and champion a practical point of view on how ML engineers use AI tools in their day-to-day work, and help the team realise real productivity gains. Partner with product, design, research and other engineering leaders across Spotify to align priorities and share context. Who You Are You have deep machine learning expertise and Staff-level technical judgement, and you're comfortable getting hands-on when it matters. You bring experience across NLP, audio / music content understanding and recommender systems. You have a track record of managing engineering teams while delivering complex, cross-functional initiatives. You enjoy coaching senior and Staff engineers, and you help experienced people grow their impact. You have a clear, informed point of view on using AI to improve how ML engineers work, and you can inspire a team to adopt it. You think strategically, communicate clearly, and can balance long-term bets with near-term delivery. Where You'll Be This role is based in London or Stockholm. We offer the flexibility to work where you work best! There will be some in person meeetings, but still allows for flexibility to work from home.

London
29 days ago
Sector

Customer Service & Support

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Spotify

Hybrid

Staff Engineer - Content Platform

Content Platform is responsible for ingesting, processing, storing, and delivering every piece of content on Spotify — from music and podcasts to audiobooks. Within Content Platform, the Media domain owns the end-to-end media pipeline, from the moment content arrives through to seamless playback for listeners around the world. We're looking for a Staff Engineer to provide architectural leadership across this media platform. You’ll help shape and drive the technical direction from ingestion through transcoding, packaging, storage, delivery, and playback. This is a role for someone who thinks in systems, understands the trade-offs between codec choices and infrastructure costs, and can drive technical strategy across multiple teams at scale. Content Platform is responsible for ingesting, processing, storing, and delivering every piece of content on Spotify — from music and podcasts to audiobooks. Within Content Platform, the Media domain owns the end-to-end media pipeline, from the moment content arrives through to seamless playback for listeners around the world. We're looking for a Staff Engineer to provide architectural leadership across this media platform. You’ll help shape and drive the technical direction from ingestion through transcoding, packaging, storage, delivery, and playback. This is a role for someone who thinks in systems, understands the trade-offs between codec choices and infrastructure costs, and can drive technical strategy across multiple teams at scale. What You'll Do Define and drive the long-term architectural direction for Spotify's media pipeline across Content Platform. Lead large-scale technical initiatives that span multiple squads and organizations, including projects such as media delivery, codec rollouts, and future playback capabilities. Partner closely with engineering managers, product managers, and senior engineers to align technical strategy with product priorities, reliability goals, and cost efficiency, acting as a key technical counterpart for media architecture. Guide architectural decisions across media ingestion, transcoding, packaging, storage, content delivery, and playback. Author and review RFCs, architecture decision records, and technical design documents that guide engineering teams and leadership. Mentor senior engineers across the organization, helping raise technical quality, architectural thinking, and engineering excellence. Bring a cost-aware engineering mindset by understanding how media architecture decisions impact compute, storage, CDN utilization, and long-term platform sustainability. Who You Are You have deep expertise building large-scale media platforms spanning audio, video, encoding, transcoding, packaging, delivery, and playback technologies. You have successfully led architecture across multiple engineering teams and influenced technical direction beyond your immediate organization. You have significant experience designing and operating distributed systems at internet scale, including high-throughput media processing, large-scale storage, and globally distributed delivery infrastructure. You understand the architectural trade-offs between codecs, packaging formats, playback technologies, storage, networking, and infrastructure costs. You have a strong track record of leading multi-quarter technical initiatives from initial proposal through implementation and organization-wide adoption. You communicate technical ideas clearly through well-structured RFCs, design documents, and architectural decision records. You build trust through collaboration and technical credibility, bringing together teams with different priorities to deliver shared outcomes. You enjoy mentoring experienced engineers and helping organizations grow their technical capability. Experience working with cloud infrastructure providers, CDN vendors, and large-scale media delivery ecosystems is highly valued. Where You'll Be This role is based in London or Stockholm We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens. At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.

London
about 2 months ago
Sector

Customer Service & Support

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Spotify

PermanentRemote

Senior Product Manager - Audiobooks Format Foundations

We design Spotify’s consumer experience - end to end, moment to moment, across every screen, platform, and partner integration. Our mission is to make listening feel effortless, personal, and joyful for billions of users around the world. That means turning complexity into clarity across hundreds of touchpoints—from our mobile and desktop apps to the smart speakers, TVs, cars, and integrations where Spotify shows up every day. If it touches a consumer, we shape it. We bring deep insight into human behavior, design, and technology to craft experiences that feel intuitive, expressive, and unmistakably Spotify. We’re seeking a Senior Product Manager to help lead the audiobook experience across Spotify’s mobile apps. You’ll join Format Foundations within Core Experience and partner closely with the Audiobooks business unit to shape how listeners discover, evaluate, enjoy, and build lasting relationships with audiobooks on Spotify. We design Spotify’s consumer experience - end to end, moment to moment, across every screen, platform, and partner integration. Our mission is to make listening feel effortless, personal, and joyful for billions of users around the world. That means turning complexity into clarity across hundreds of touchpoints—from our mobile and desktop apps to the smart speakers, TVs, cars, and integrations where Spotify shows up every day. If it touches a consumer, we shape it. We bring deep insight into human behavior, design, and technology to craft experiences that feel intuitive, expressive, and unmistakably Spotify. We’re seeking a Senior Product Manager to help lead the audiobook experience across Spotify’s mobile apps. You’ll join Format Foundations within Core Experience and partner closely with the Audiobooks business unit to shape how listeners discover, evaluate, enjoy, and build lasting relationships with audiobooks on Spotify. What You'll Do Lead product strategy for Spotify’s audiobook experience, shaping how the format becomes more engaging, valuable, and enjoyable for listeners, creators, and the business. Define and evolve the experience across the audiobook journey, from discovery and evaluation through playback, library management, and reading. Partner closely with the Audiobooks business unit to translate business strategy and listener needs into product innovation that supports growth. Drive innovation across multimodal experiences, including the intersection of listening and reading. Partner with Engineering, Design, Data, and other cross-functional teams to deliver intuitive, high-quality experiences at scale. Use data, experimentation, and user insights to make informed product decisions and continuously improve the experience. Build alignment across Core Experience, Audiobooks, Personalization, and other partners to create a cohesive Spotify experience. Lead complex cross-functional initiatives end to end, setting direction and scope, creating alignment, and partnering with Engineering on delivery. Who You Are You have 5+ years of product management experience, including meaningful experience with audiobook, ebook, digital reading, or related consumer products. You have a deep understanding of the audiobook or digital reading landscape, including user behavior, publisher ecosystems, and competitive dynamics. You have experience building consumer products for mobile platforms such as iOS and Android, including complex user experiences. You understand how to build scalable systems and experiences that help teams move faster. You know how to balance user needs, technical considerations, and business impact when making product decisions. You care deeply about creating intuitive, high-quality consumer experiences at scale. You have partnered closely with Engineering, Design, Data, and other disciplines to bring products from strategy through delivery. You are comfortable navigating ambiguity, making thoughtful trade-offs, and creating clarity across teams. You can influence stakeholders across functions and levels to build alignment and drive meaningful outcomes. You actively use AI tools in your product development workflow, including for research, analysis, iteration, and prototyping. Where You'll Be This role is based in Stockholm or London We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.

London
2 months ago
Sector

Customer Service & Support

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Spotify

PermanentHybrid

Senior Staff Engineer - Platform & Partner Experience

We design Spotify's consumer experience — end to end, moment to moment, across every screen, platform, and partner integration. Our mission is to make listening feel effortless, personal, and joyful for billions of users around the world. That means turning complexity into clarity across hundreds of touchpoints — from our mobile and desktop apps to the smart speakers, TVs, cars, and integrations where Spotify shows up every day. If it touches a consumer, we shape it. We bring deep insight into human behavior, design, and technology to craft experiences that feel intuitive, expressive, and unmistakably Spotify. Platform & Partner Experience (PPX) sits within the Experience Mission, shaping how Spotify shows up across devices, platforms, and partner ecosystems. We build the foundations that power seamless integrations — from smart speakers to cars to AI agents — while ensuring every interaction feels personal, reliable, and unmistakably Spotify. As a Senior Staff Engineer, you'll advance how our systems power partner experiences at scale, tackling complex challenges that span teams, systems and organizational boundaries. You will work closely with platform, infrastructure, and product teams across the company to create shared foundations, streamline our architecture and unlock new experiences for our users and partners. We design Spotify's consumer experience — end to end, moment to moment, across every screen, platform, and partner integration. Our mission is to make listening feel effortless, personal, and joyful for billions of users around the world. That means turning complexity into clarity across hundreds of touchpoints — from our mobile and desktop apps to the smart speakers, TVs, cars, and integrations where Spotify shows up every day. If it touches a consumer, we shape it. We bring deep insight into human behavior, design, and technology to craft experiences that feel intuitive, expressive, and unmistakably Spotify. Platform & Partner Experience (PPX) sits within the Experience Mission, shaping how Spotify shows up across devices, platforms, and partner ecosystems. We build the foundations that power seamless integrations — from smart speakers to cars to AI agents — while ensuring every interaction feels personal, reliable, and unmistakably Spotify. As a Senior Staff Engineer, you'll advance how our systems power partner experiences at scale, tackling complex challenges that span teams, systems and organizational boundaries. You will work closely with platform, infrastructure, and product teams across the company to create shared foundations, streamline our architecture and unlock new experiences for our users and partners. What You Will Do Lead the technical strategy, architecture, and development of systems that enable and enhance partner and platform experiences across devices and integrations Drive complex technical initiatives that span multiple studios or a full mission — particularly where coordination cost, architectural sprawl, or competing local optimizations are part of the problem Create leverage by unifying fragmented approaches, retiring duplicative systems, and establishing the standards and platforms that enable multiple studios move faster without reinventing foundations — judging where consolidation creates leverage and where local autonomy is the better choice Define and influence technical strategy across organizational boundaries and bring other senior engineers along in executing it Collaborate with engineering, product and design leaders across the Experience Mission and beyond to identify shared opportunities, align technical direction and reduce duplication Shape how AI transforms the software development lifecycle and pioneer AI-native workflows and capabilities that bridge engineering, product, and design Who You Are You have deep experience designing, building and operating distributed systems that serve users at scale You have a strong track record of technical leadership — influencing and shaping architecture decisions across teams, and driving organizational change in how software gets built You thrive in complex, ambiguous problem spaces and can identify where technical investment will create the greatest leverage across teams and systems You care deeply about reliable, high-quality user experiences powered by data and personalization You actively explore how AI reshapes how we build, not just what we build, and can turn emerging capabilities into practical improvements in how teams work You bring a thoughtful, collaborative, inclusive mindset and actively contribute to a positive team culture Where You Will Be We offer you the flexibility to work where you work best. For this role, you can be based anywhere in EMEA where Spotify has a work location (excluding France due to on-call restrictions). The team collaborates within Central European and GMT time zones.

London
3 months ago
Sector

Customer Service & Support

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