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Customer Service & Support Jobs in United Kingdom

Browse 29 open roles in Customer Service & Support in United Kingdom. Employers hiring now include Spotify, Coinbase and Deliveroo. The latest role was posted 6 days ago.

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Zscaler

Technical Success Manager

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. We are looking for a Technical Success Manager to join our team. This is a remote role based in the UK role, reporting to the Manager of Technical Success Management in the Customer Success Organization department. You will guide customers through their Zero Trust journey as the central post-sales point of contact, helping customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption. What you'll do (Role Expectations) Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize the strategic alignment between customer objectives and Zscaler goals Offer technical guidance, product insights, and best practices to develop customized strategies for the integration and operationalization of Zscaler solutions Provide technical expertise and organizational leadership to manage complex escalations and coordinate resolutions with internal and external teams Work proactively to identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long-term customer success Participate in the creation and sharing of intellectual capital, including best practice guides and playbooks, to strengthen the Customer Success team’s collective impact Who You Are (Success Profile) You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. true ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback-knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We're Looking for (Minimum Qualifications) Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain 3+ years of experience in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering 3+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions Technical acumen with the ability to align customer business challenges to the Zscaler portfolio for desired business and security outcomes Strong communication and presentation skills with the ability to influence internal and external decisions What Will Make You Stand Out (Preferred Qualifications) Experience advising customers on leveraging AI-powered security analytics and machine learning to proactively detect threats, assess risks, and optimize policy enforcement Experience in local government or the wider UK public sector, with knowledge of their methodologies and Security requirements Deep background in Cloud and Networking Security technologies such as SD-WAN, MPLS, SWG, DLP, VPNs, and CASB #LI-MP1 #LI-Hybrid At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here . By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

City of London Corporation, GBR
6 days ago
Sector

Customer Service & Support

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Spotify

PermanentHybrid

Senior Product Manager - Spotify Connect

We design Spotify’s consumer experience—end to end, moment to moment, across every screen, platform, and partner integration. Our mission is to make listening feel effortless, personal, and joyful for billions of users around the world. That means turning complexity into clarity across hundreds of touchpoints—from our mobile and desktop apps to the smart speakers, TVs, cars, and integrations where Spotify shows up every day. If it touches a consumer, we shape it. We bring deep insight into human behavior, design, and technology to craft experiences that feel intuitive, expressive, and unmistakably Spotify. We are looking for a Senior Product Manager to make Spotify easier to enjoy across the devices people use every day. You will work in Seamless within Platform & Partner Experience, focusing on Spotify Connect and the experiences that help people find, choose, and control where Spotify plays. You will bring together user understanding, product judgment, and technical curiosity to make complex interactions feel effortless. From discovering the right device to keeping an experience consistent as people move through their day, you will help build products people can trust. We design Spotify’s consumer experience—end to end, moment to moment, across every screen, platform, and partner integration. Our mission is to make listening feel effortless, personal, and joyful for billions of users around the world. That means turning complexity into clarity across hundreds of touchpoints—from our mobile and desktop apps to the smart speakers, TVs, cars, and integrations where Spotify shows up every day. If it touches a consumer, we shape it. We bring deep insight into human behavior, design, and technology to craft experiences that feel intuitive, expressive, and unmistakably Spotify. We are looking for a Senior Product Manager to make Spotify easier to enjoy across the devices people use every day. You will work in Seamless within Platform & Partner Experience, focusing on Spotify Connect and the experiences that help people find, choose, and control where Spotify plays. You will bring together user understanding, product judgment, and technical curiosity to make complex interactions feel effortless. From discovering the right device to keeping an experience consistent as people move through their day, you will help build products people can trust. What You'll Do Own the product strategy and roadmap for your scope within Spotify Connect, turning the broader Seamless direction into clear priorities. Work with research and data colleagues to understand cross-device behavior, identify friction, and define measures of success. Partner with engineering and design to deliver intuitive and reliable experiences for discovering devices, controlling playback, and moving between them. Balance improvements to everyday usability and reliability with experiments that uncover new value. Work across teams and partner-facing functions to manage dependencies and deliver a coherent end-to-end experience. Explore opportunities created by richer device understanding and emerging ways of interacting with Spotify, keeping privacy, permissions, and user control central. Clearly communicate product choices, progress, and results, and use what you learn to improve the roadmap. Who You Are You have experience owning and delivering high-quality consumer products, from identifying a problem through launch and iteration. You can translate user needs into clear priorities and sustain progress across multiple dependencies. You are comfortable working with technically complex products and can connect system behavior to the user experience. You can communicate and debate strategic and technical complexity with senior stakeholders. You use quantitative and qualitative evidence to make decisions and have experience designing and learning from experiments. You care about the details that make a product dependable and easy to use. You communicate clearly, collaborate well across disciplines, and are willing to work hands-on. You have experience with connected devices, playback, platform products, or cross-device experiences, or an interest in developing your expertise in these areas. Where You'll Be This role is based in Stockholm or London. We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens. At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.

London
12 days ago
Sector

Customer Service & Support

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Spotify

PermanentHybrid

Senior Machine Learning Engineering Manager - Content Platform

We design Spotify's consumer experience—end to end, moment to moment, across every screen, platform, and partner integration. Our mission is to make listening feel effortless, personal, and joyful for billions of users around the world. That means turning complexity into clarity across hundreds of touchpoints—from our mobile and desktop apps to the smart speakers, TVs, cars, and integrations where Spotify shows up every day. If it touches a consumer, we shape it. We bring deep insight into human behavior, design, and technology to craft experiences that feel intuitive, expressive, and unmistakably Spotify. You'll lead a senior-heavy group of 10–12 machine learning engineers, including Staff engineers, who team up dynamically to solve high-priority business problems while staying deep in content understanding (audio, video and text). This is a player-coach role with a strong strategic remit: you'll shape where the group goes next, grow our audio understanding expertise over the long term, and help the team scale through thoughtful, practical use of AI in everyday engineering work. We design Spotify's consumer experience—end to end, moment to moment, across every screen, platform, and partner integration. Our mission is to make listening feel effortless, personal, and joyful for billions of users around the world. That means turning complexity into clarity across hundreds of touchpoints—from our mobile and desktop apps to the smart speakers, TVs, cars, and integrations where Spotify shows up every day. If it touches a consumer, we shape it. We bring deep insight into human behavior, design, and technology to craft experiences that feel intuitive, expressive, and unmistakably Spotify. You'll lead a senior-heavy group of 10–12 machine learning engineers, including Staff engineers, who team up dynamically to solve high-priority business problems while staying deep in content understanding (audio, video and text). This is a player-coach role with a strong strategic remit: you'll shape where the group goes next, grow our audio understanding expertise over the long term, and help the team scale through thoughtful, practical use of AI in everyday engineering work. What You'll Do Lead, coach and grow a group of 10+ senior and Staff machine learning engineers who team up dynamically around business problems while staying deep in their domain. Set technical and team strategy for multiple content understanding problems and turn it into clear, achievable plans. Own delivery of high-priority company initiatives, from shaping the problem through to measurable impact for listeners. Stay close to the technology as a player-coach. Lead technical strategy, reviewing designs, guiding modelling and retrieval choices, and contributing hands-on where it helps the team most. Define and champion a practical point of view on how ML engineers use AI tools in their day-to-day work, and help the team realise real productivity gains. Partner with product, design, research and other engineering leaders across Spotify to align priorities and share context. Who You Are You have deep machine learning expertise and Staff-level technical judgement, and you're comfortable getting hands-on when it matters. You bring experience across NLP, audio / music content understanding and recommender systems. You have a track record of managing engineering teams while delivering complex, cross-functional initiatives. You enjoy coaching senior and Staff engineers, and you help experienced people grow their impact. You have a clear, informed point of view on using AI to improve how ML engineers work, and you can inspire a team to adopt it. You think strategically, communicate clearly, and can balance long-term bets with near-term delivery. Where You'll Be This role is based in London or Stockholm. We offer the flexibility to work where you work best! There will be some in person meeetings, but still allows for flexibility to work from home.

London
29 days ago
Sector

Customer Service & Support

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