This role leads the global Order-to-Cash (O2C) process strategy for ABB Robotics during a major business transformation, including a SAP S/4HANA rollout. Responsibilities include owning the end-to-end O2C blueprint, driving standardization, and ensuring efficient operations with a Business Process Outsourcing partner. The position requires 7+ years of O2C experience and proven success in SAP S/4HANA transformations.
This Position reports to:
O2C Global Transformation Process Owner
In this role, you will shape and lead the global Order-to-Cash (O2C) process strategy for ABB Robotics during a major business transformation, including the rollout of SAP S/4HANA across 50+ countries. You will own the end-to-end global O2C blueprint, drive process standardization, and ensure scalable, compliant, and efficient operations in a future-state operating model supported by a Business Process Outsourcing (BPO) partner. Working closely with Finance, Sales, Service, IT, and transformation leaders, you will play a key role in enabling successful deployment and long-term operational excellence
The location of the role is within Europe.
Working model is hybrid #LI-hybrid
Your responsibilities:
- Own the global O2C process design: Lead the design and continuous improvement of end-to-end Order-to-Cash processes, driving standardization across order management, billing, collections, cash application, and dispute management.
- Drive SAP S/4HANA process transformation: Act as the O2C process authority throughout the SAP S/4HANA journey, ensuring global process consistency from design through deployment across multiple rollout waves.
- Balance global standards with business needs: Define global process standards while assessing and governing local requirements, ensuring that country-specific or business-specific variants are only adopted where there is a clear regulatory or business justification.
- Shape the future operating model and performance framework: Establish governance, controls, KPIs, and ways of working for O2C operations, ensuring effective collaboration between ABB teams and external service providers while driving transparency and accountability.
- Advance operational excellence: Identify opportunities for simplification, automation, and continuous improvement to enhance efficiency, customer experience, compliance, and working capital performance.
Your background:
- Bachelor's or Master's degree in Finance, Accounting, Business Administration, or a related field.
- 7+ years of experience in Order-to-Cash, order management, or finance process roles, including end-to-end O2C processes in a manufacturing, multi-entity, and multi-country environment.
- Proven experience leading O2C process design and standardization as part of a large-scale SAP S/4HANA transformation across multiple deployment waves or geographies.
- Strong SAP expertise with deep process-design knowledge in SAP SD and FI-AR, complemented by a solid understanding of O2C master data, including Business Partner, pricing, and credit management, and their impact on downstream processes and reporting.
- Experience designing global processes for shared-services and/or outsourced delivery models, including retained-organization structures, provider interfaces, governance, and control frameworks.
- Strong stakeholder management and influencing skills, with the ability to align business, finance, and technology teams and drive decision-making in complex transformation environments.