This role involves providing in-depth technical support to enterprise developers, focusing on root-cause analysis and troubleshooting SDK implementations. The engineer will act as a liaison between customers and product teams, using support data to develop automated resolution paths.
At Sentry, Support is an engineering discipline. Our customers are the greatest technical minds in the world—developers at elite enterprises building the future of software—and they deserve answers that go deeper than a knowledge base link. You will treat support volume as a data signal to build automated resolution paths. In this role you will perform root-cause analysis, troubleshoot SDK implementations, and serve as a bridge between developers and our product teams.