The Bilingual Customer Service Specialist at Charger Logistics Inc, based in Brampton, Ontario, acts as the primary contact for customers, drivers, and partners to manage daily freight activities. Responsibilities include tracking shipments, resolving delivery issues, verifying shipping paperwork, and communicating status updates while ensuring compliance. Candidates must hold a relevant post-secondary diploma or degree, possess 1 to 2 years of logistics or customer service experience, and demonstrate fluency in both English and Spanish.
Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.
Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team based out of our Brampton office.
The Role
As our Bilingual Customer Service Specialist, you’ll be the voice of Charger for our customers, drivers and partners. You’ll keep freight moving and customers informed, and you’ll step in quickly when something goes off plan.
What You’ll Do
- Serve as the main point of contact for customers, by phone, email and written updates
- Manage daily freight activity, including booking, tracking and following up on shipments, to meet weekly service targets
- Give customers timely status updates and flag delays or service risks early, with a clear plan to fix them
- Work with brokers, carriers and internal teams to resolve delivery, quantity, quality and scheduling issues
- Review and correct shipping and customs paperwork, including bills of lading, proofs of delivery and carrier confirmations
- Source and compare rates, and support pricing discussions with customers and third-party carriers using lane, cost and on-time performance data
- Make sure carriers follow company policies and compliance requirements
- Keep accurate shipment notes and customer records so the whole team stays informed
Requirements
- College diploma or bachelor’s degree in Logistics, Supply Chain, Business or a related field
- Fluency in English and Spanish, both spoken and written (this is essential for the role)
- French is considered an asset
- 1–2 years of experience in transportation, logistics or customer service, ideally with full truckload (FTL) freight
- Good knowledge of North American geography, including cross-border lanes
- Strong skills in Microsoft Office and a quick learning curve with new software such as TMS platforms
- Clear communication, sound judgment and a calm approach when plans change
- A team-first attitude and the initiative to take ownership
Charger Logistics is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process, in accordance with the Ontario Human Rights Code and AODA.
This posting is for an existing vacancy.
Charger Logistics does not use artificial intelligence to screen, assess or select applicants for this position.
Salary range: $45,000 - 60,000. We value experience. If your expectations fall outside the posted range, we still encourage you to apply. Compensation will be discussed during the interview process.
Benefits
- Competitive Salary
- Healthcare Benefit Package
- Career Growth
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