This role involves embedding with product teams to enhance their operational maturity through improved reliability, observability, and performance practices. The Senior Software Engineer will contribute to application code, champion reliability through reviews, and help define and track SLOs. Experience in Site Reliability Engineering or DevOps, with PostgreSQL and observability platforms, is expected.
Up to this point, the Stability team at Mercury has primarily built platform-level constructs that product teams adopt. However, those teams are asking for us to work more closely with them to mature their implementations and practices. We are creating an SRE team that will rotate through product teams. You will understand the team's domain, identify opportunities for improvements in reliability/observability/performance/preparedness and create self-reinforcing, virtuous cycles.
As part of this role, you will:
- Embed with product teams, helping them improve their operational maturity by setting up and refining practices around on-call, monitoring, alerting, and run books
- Run regular game day exercises with product teams, helping them feel more prepared to investigate and quickly remediate incidents
- Jump into application code written in Haskell & TypeScript and implement reliability techniques such as retries, better error handling, better logging, circuit breaking, etc
- Steer SLOs towards meaningful customer outcomes that product teams are accountable for. Those SLOs become a strong signal for whether the product is working as intended
- Champion reliability practices through design document and code reviews
- Identify observability gaps that hinder debugging, incident response, and business intelligence and help close those
- Advocate for longer-term improvements that non-product engineering teams can drive
- Participate in the product team's on-call rotation while embedding or as part of a more general engineering rotation, helping us improve processes and how we learn from incidents
The ideal candidate for the role:
- Has past Site Reliability Engineering or DevOps experience
- Has measurable examples of influencing an organization towards greater reliability
- Has significant experience with PostgreSQL
- Has authored and operated Temporal workflows
- Has experience with observability platforms like Grafana or Honeycomb
- Has familiarity with OpenTelemetry
*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
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Total Rewards
The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:
US employees (any location):
$200,700 — $250,900 USD
Canadian employees (any location):
$189,700 — $237,100 CAD