At Adsterra we are engaged in online advertising, and our main project is the support and development of an international online advertising platform that is among the Top 3 in the world.
We work with all the popular ad formats: popunders, in-page push, native and banners. Our partners include direct advertisers, webmasters, affiliate programmes, networks and affiliates.
Currently we are expanding and looking for a Customer Service Representative to join the Advertisers team on day shifts, based in Cyprus.
Schedule: 2/2, twelve-hour shifts from 10:00 to 22:00 (GMT+3). Fully remote work is possible.
What you will do
- Communicate with clients from all over the world, answering their questions via live chat (Intercom), Teams, Telegram, and other communication channels;
- Troubleshoot common and unusual online advertising issues;
- Actively collaborate with cross-functional teams;
- Participate in extensive training. We are committed to continuously improving the quality of our services, so we invest heavily in employee development.
What we are looking for
- Right to live and work in Cyprus;
- Spoken and written English at B2 or above;
- Resilience, a friendly attitude, and strong communication skills;
- Willingness to handle repetitive tasks;
Strong troubleshooting and problem-solving skills.
Nice to have
- Relevant experience in client service, hospitality, or technical support;
- Familiarity with ticketing systems;
- Understanding of advertising formats (popunder, in-page push, native, and banner ads).
What we offer
- Salary of 1700 EUR gross, plus a KPI bonus after three months;
- Official employment in accordance with Cyprus law and medical insurance;
- The option of working fully remotely, or from our office in the Germasogeia area, Limassol, with a sea view;
- Onboarding and training with a mentor who is genuinely invested in you;
- Room to grow into other roles within the company;
- Compensation for English and Greek lessons;
- Compensation for sports activities;
- A friendly corporate culture with regular team events and meetups;
- Simple, direct communication between teams with no bureaucracy.
Lack of experience is not a problem, we will teach you everything, but a good level of English matters to us. So please also include a detailed answer in English to this question: what attracts you to a client support role?
Soft Skills
- Verbal communication
- Writing skills
Technical Skills
- CRM Platforms
via email