RMA Failure Analysis Technician - GPU Returns Debug at Advanced Micro Devices in MARKHAM, Ontario, Canada focuses on At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future.
ADVANCE YOUR CAREER. ADVANCE THE WORLD.
At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future.
Whether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger — technology that moves the world forward. Join us and, together, we’ll advance your career.
THE ROLE
AMD’s Quality Returns Debug team is seeking an RMA Failure Analysis Technician to support the inspection, triage, and documentation of returned GPU boards. You will help determine the condition of returned printed circuit board assemblies (PCBAs), run initial diagnostics, and provide engineers with accurate findings for deeper failure analysis. Your work will help the team maintain traceability, quality, and timely RMA turnaround.
THE PERSON
You are a hands-on electronics technician who works carefully, follows established procedures, and documents what you find clearly. You are comfortable troubleshooting boards and computer systems, using lab instruments, and managing several tasks in a fast-moving lab.
KEY RESPONSIBILITIES
- RMA Receipt & Verification
- Receive and log incoming RMA GPU PCBAs.
- Verify part numbers, serial numbers, and revision levels against internal databases.
- Confirm alignment with system records.
- Triage & Inspection
- Perform visual inspection for physical damage, contamination, mechanical defects, or handling issues.
- Mount units in customer-equivalent servers/workstations when needed.
- Conduct initial triage using manufacturing test suites and diagnostic tools.
- Conduct basic electrical verification or functional screening as per triage instructions.
- Flashing BIOS versions, updating firmware, installing OS software.
- Follow other related tasks as instructed by Supervisor.
- Documentation & Database Management
- Accurately document triage observations and initial FA findings into internal FA databases.
- Attach supporting evidence such as high-resolution photos and test data.
- Ensure compliance with data integrity, traceability, and confidentiality requirements.
- Process Compliance & Continuous Improvement
- Adhere to established RMA handling and FA triage procedures.
- Identify process inefficiencies and recommend improvements to enhance throughput and accuracy.
- Support training and knowledge-sharing within the FA team.
- Lab and HW Maintenance
- Install and validate new test stations and hardware.
- Perform corrective and/or preventive maintenance to test stations as required.
- Maintain inventory of test equipment.
PREFERRED EXPERIENCE
Experience in electronics repair, triage, or manufacturing quality inspection, and experience in RMA handling.
Working knowledge of PCBAs, ESD practices, electronics troubleshooting, and computer hardware assembly.
Ability to read schematics and use instruments such as oscilloscopes and multimeters.
Experience with Linux or a similar operating system command line.
Experience entering data, generating reports, and documenting technical findings; proficiency in Microsoft Excel.
Strong organization and attention to detail, with the ability to follow standard procedures, work independently, and manage multiple tasks.
Ability to lift up to 25 pounds.
Experience with GPU boards or complex PCBAs, failure analysis, ISO 9001 or IPC-A-610, and basic soldering or rework is an asset. IPC-7711/7721 certification is also an asset.
ACADEMIC CREDENTIALS
College diploma or technical certificate in Electronics Technology, Electrical Engineering, or a related discipline.
This role is not eligible for visa sponsorship.
#LI-CJ2
Benefits offered are described: AMD benefits at a glance.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.
AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.
This posting is for an existing vacancy.