How do I apply for Senior Services Architect at Zscaler?

Follow the instructions in the job description to apply on Zscaler's own site.

Where is this Senior Services Architect job located?

This role is based in Bangalore.

When does this job posting expire?

Applications close on November 29, 2026. Apply before then to be considered.

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Senior Services Architect

Zscaler

Bangalore, IND 1 day ago

AI overview

The Senior Services Architect partners with Service Sales Managers to provide technical expertise for Zscaler Professional Services. This role involves leading technical discovery, architecting custom Statements of Work for complex deployments, and ensuring proposed engagements are technically sound and aligned with customer goals. The position requires deep technical fluency in Zero Trust architecture and at least seven years of customer-facing technical experience in cybersecurity or network infrastructure.

Role

We are looking for a Senior Services Architect to join our team. This is a Hybrid (Bangalore, Mohali, or Pune) role, reporting to the Sr. Director, Solution Consulting in the Professional Services (Solution Consulting) department. As a vital technical cornerstone of the Professional Services GTM and Sales organization, you will operate in a high-impact capacity partnering directly with Service Sales Managers (SSMs) to provide deep architectural expertise during the scoping, sizing, and positioning of Zscaler Professional Services. Your primary mission is to ensure that proposed customer engagements are technically sound, accurately estimated, and perfectly aligned with customer zero-trust architectural goals and deployment best practices. This is a front-end, GTM-aligned technical role focused on de-risking and structuring complex deals before contracts are signed. Aligned with US/American enterprise customers. Work time is US time.

What you’ll do (Role Expectations)

Lead technical discovery sessions and deep-dive architecture workshops with enterprise customers to evaluate network architecture, security posture, application catalogs, and migration timelines
Serve as the primary technical advisor to Service Sales Managers (SSMs), answering complex architectural questions and translating customer requirements into high-value service packages
Architect custom Statements of Work (SOWs) for complex, multi-product deployments (including ZIA, ZPA, ZDX, and Workload/Cloud Protection) while validating technical feasibility, risk mitigation, and precise level-of-effort (LOE) estimates
Bridge sales and delivery by facilitating seamless, fully documented handovers of technical requirements, design decisions, and scoped outcomes to post-sales implementation teams upon deal closure
Drive scoping governance to eliminate scope bloat using standardized sizing drivers, while enabling the GTM ecosystem through product workshops, readiness gates, and deal triage office hours

Who You Are (Success Profile)

Thrive in ambiguity, navigating dynamic environments with confidence to build clear paths forward and transform complex challenges into structured, impactful solutions.
Act like an owner, bringing an intrinsic bias for action and accountability while moving seamlessly between high-level strategy and detailed technical execution.
Problem-solver at core, energized by tackling complex architectural hurdles and committed to delivering high-impact, practical solutions.
High-trust collaborator, dedicated to collective team success and fostering a culture of open, candid feedback to build enduring trust across sales and delivery organizations.
Customer-obsessed mindset, maintaining deep empathy for internal and external stakeholders to anchor every architectural recommendation in real-world customer success.

What We’re Looking for (Minimum Qualifications)

Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
7+ years of experience in a customer-facing technical role (such as Solutions Architecture, Sales Engineering, or Technical Consulting) within the cybersecurity or network infrastructure domain
Deep technical fluency in Zero Trust architecture, including Secure Web Gateways (SWG), SASE/SSE, Zero Trust Network Access (ZTNA), routing, firewalls, and Identity and Access Management (IAM)
Proven expertise in translating complex technical architectures into defined project phases, tangible deliverables, and precise level-of-effort (LOE) Statement of Work (SOW) scopes

What Will Make You Stand Out (Preferred Qualifications)

Experience leveraging AI-powered sales intelligence platforms or positioning AI-driven security architectures to accelerate complex sales cycles
Exceptional presentation, whiteboarding, and technical communication skills with a proven track record of engaging both hands-on network engineers and C-level executives (CIOs/CISOs)
Track record of supporting multiple Service Sales Specialists across concurrent enterprise deals, accompanied by advanced networking or security certifications (such as Zscaler ZCCP-IA/PA or equivalent industry credentials)