Principal Product Manager

Principal Product Manager, Loyalty

Team Description:

The role sits within the Loyalty Product organization and is specifically focused on HCOM loyalty. The broader loyalty team currently works across multiple areas including loyalty for other brands such as Expedia & Vrbo, 3P partnerships, AI/ML-driven personalization, promotions & incentives etc.
The team partners closely with brand GMs, marketing, engineering, design, finance, legal and other product stakeholders to improve the loyalty experience, drive clearer value for travelers, and increase outcomes such as active members, first transactions, repeat bookings, and direct return behavior for Expedia Group.

What you’ll do

• Define and champion the long-term product vision, strategy, and roadmap for Hotels.com loyalty.
• Establish the strategic direction for how loyalty creates value across the customer journey.
• Identify and prioritize opportunities that increase member engagement, repeat booking, retention, and direct customer relationships.
• Create simple, compelling experiences that help members understand, build, and use travel value over time.
• Use customer insight, experimentation, behavioral data, and market trends to shape strategy and measure impact.
• Lead complex, multi-quarter initiatives spanning discovery, booking, post-booking, and future-trip planning.
• Align senior stakeholders around priorities, investment decisions, success measures, and tradeoffs.
• Partner with cross-functional leaders to ensure cohesive execution across product areas and disciplines.
• Balance customer value, commercial outcomes, technical feasibility, operational readiness, and long-term platform health.
• Establish scalable product practices, operating mechanisms, and decision frameworks for complex loyalty initiatives.
• Represent Hotels.com loyalty in broader Expedia Group strategy discussions and identify opportunities for ecosystem alignment.
• Raise the quality of product thinking through coaching, mentorship, and thought leadership across the product organization.

What success looks like

• Hotels.com has a clear, differentiated loyalty strategy that strengthens customer relationships and supports long-term growth.
• Members clearly understand the value of loyalty and are motivated to engage across the travel journey.
• Loyalty experiences increase meaningful engagement, repeat booking, retention, and direct customer relationships.
• The product portfolio is focused on the highest-value customer and business opportunities.
• Complex initiatives move forward with strong cross-functional alignment, clear accountability, and effective decision-making.
• Experiences are intuitive, scalable, measurable, and consistent across the customer journey.
• Loyalty strategy and execution are connected to broader Hotels.com and Expedia Group priorities.
• The product organization benefits from stronger strategic thinking, operating discipline, and product leadership.

Who you are

• A distinguished product leader who combines customer empathy with commercial, analytical, and strategic judgment.
• Experienced in defining product strategy and delivering consumer-facing experiences at scale.
• Skilled at setting direction across multiple product areas and influencing senior stakeholders without direct authority.
• Comfortable operating across functions, brands, geographies, and business models.
• Able to simplify complex concepts, create clarity in ambiguity, and make sound decisions with incomplete information.
• A collaborative, inclusive leader who builds trust and raises the performance of teams around them.
• Curious, data-informed, and motivated by improving how people experience travel.
• Equally comfortable shaping long-term strategy and driving detailed execution when needed.
• A strong communicator who can connect product decisions to customer outcomes and business impact.

Minimum qualifications

• 10+ years of product management experience, or equivalent experience leading complex product portfolios and initiatives.
• Proven ability to define and execute product strategy across multiple teams, products, or customer journeys.
• Track record of delivering measurable customer and commercial outcomes through consumer, marketplace, platform, or loyalty products.
• Experience influencing senior leaders and aligning stakeholders in a highly matrixed organization.
• Experience partnering with Engineering, Design, Analytics, Marketing, Commercial, and other business stakeholders.
• Strong written, verbal, and executive communication skills.
• Bachelor’s or Master’s degree in a related field, or equivalent experience.

Preferred qualifications

• Experience with loyalty, travel, e-commerce, marketplaces, subscriptions, rewards, or customer engagement products.
• Experience designing products that drive repeat behavior, retention, customer lifetime value, or direct relationships.
• Experience with experimentation, personalization, segmentation, or behavioral analytics.
• Experience leading multi-quarter, cross-functional product strategies in a global organization.
• Experience coaching product managers and contributing to product craft and organizational excellence.
• Ability to connect member needs and product strategy to broader business priorities and measurable commercial impact.

Why this role matters

Loyalty is a powerful way to make Hotels.com more relevant across the traveler’s journey and create lasting customer relationships. In this role, you will shape the strategy and experiences that turn customer value into sustained behavior—encouraging members to return, book more often, and build an enduring relationship with Hotels.com.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.