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Customer Service & Support Jobs in Texas

Browse 12 open roles in Customer Service & Support in Texas. Employers hiring now include CarMax, Cisco and Robinhood. The latest role was posted 16 hours ago.

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Perry Homes

Full-timehybrid

Manager, Customer Engagement

About the Role The Manager, Customer Engagement leads a team of 5–7 Customer Experience professionals responsible for delivering high-quality service and engagement through phone, chat, and digital channels. This role ensures exceptional responsiveness to customer inquiries, proactive reputation management, and efficient lead handling across multiple platforms. In addition to people leadership, this position plays a key role in executing technological initiatives that enhance the team’s performance — including implementing call and chat recording tools, managing process improvements, and leveraging analytics to drive insights. The Manager partners closely with Marketing, IT, Sales, and Data teams to ensure the Customer Experience department operates efficiently and strategically. This individual combines call center management expertise with operational and technical acumen, ensuring the team not only meets performance goals but also evolves through digital enablement, automation, and continuous improvement. What You'll Do Lead and coach a team of 5–7 Customer Engagement Specialists handling phone, chat, digital inquiries, and MLS Listings. Utilize call and chat recordings to identify trends, coach employees, and recognize high performers.Utilize exception reporting to identify trends and coach employees on the importance of data accuracy. Conduct regular 1:1 sessions, calibration reviews, and team meetings focused on skill development and process improvement. Lead the implementation and optimization of CX technology platforms (Salesforce, telephony systems, chatbot enhancements, and call recording tools). Develop standard operating procedures (SOPs) to support new technology rollouts and ensure consistent use across the team. Partner with the Voice of Customer (VoC) team to align customer feedback and survey results with frontline service initiatives. Requirements What We’re Looking For Bachelor’s degree in Business, Communications, or related field. 3–5 years of experience managing a call center, customer support, or digital engagement team. Strong understanding of Salesforce, telephony systems, and chat tools; experience with AI chatbots preferred. Excellent written and verbal communication skills; adept at summarizing data for executive audiences. Demonstrated ability to lead projects involving technology implementation or process transformation. Benefits Why You Will Love Working Here Competitive compensation and benefits package: Medical, dental, vision coverage Financial Planning Time Off & Life Balance Family & Lifestyle Opportunities for growth and development Culture that is collaborative, inclusive, fast-paced, people-first Stable company with strong reputation in the market Why Join Perry Homes? At Perry Homes, we’re committed to integrity, excellence, and service—values that guide every customer interaction. Join a team where your work directly contributes to an exceptional homebuying experience and a trusted brand. We’re committed to creating an inclusive workplace where people can do their best work. Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match Perry Homes is an Equal Opportunity Employer Disclaimer: Recruitment Fraud – Any communication regarding job opportunities from our organization will be initiated through official channels only, including our company email domain, @perryhomes.com and verified social media accounts. We advise candidates to exercise caution and refrain from sharing personal or sensitive information with any party claiming to represent our company outside of these channels. We do not at any early stage of recruitment process solicit personal information (e.g., passport and bank account info), financial details, or any form of payment (e.g., application fee). If you receive suspicious communications, encounter job postings that appear fraudulent, or want to confirm any employment postings, please contact hrinfo@perryhomes.com.

Houston, Texas, United States
about 16 hours ago
Sector

Customer Service & Support

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Cisco company logo

Cisco

Full time

Consulting Engineering Technical Leader

The application window is expected to close on: 10/29/2026 The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. Citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant must have an active DoD TS/SCI or Top Secret (with SCI eligibility) security clearance. Must live within commuting distance and be able to work onsite 4 days per week at Lackland AFB in San Antonio, TX. Meet the Team Our Technical Leaders are an integral part of the Customer Experience (CX) team delivering Business Critical Services to our customers! We combine the power of Cisco Analytics and Knowledge with the outstanding technical expertise and consulting (that’s you) to drive value, innovation, and adoption in our customer’s network. We help them to reduce risk, drive innovation, and enhance their network to meet business objectives. We are the customer’s trusted advisor, helping the customer understand their network, reduce risks, and take advantage of the technology. We work closely with Cisco Engineering to advocate innovation for our customer and as a liaison, share what is coming with our customers to help them be the groundbreakers of technology. Your Impact As a Technical Leader in this role, you will be part of a team building towards a zero-trust posture on SD-WAN + ISE as the foundation, with SNA, Secure Workload, and Catalyst Center as the next layer. You will help drive the effort to transform our current and future network architecture for our customers. Work directly with our customers to gain experience and exposure into their networks. Collaborate on a variety of projects that have a real impact on the lives of Veterans and military service members. We will value your ideas and perspective on how to get things done. You will work on network infrastructures and help to deliver business solutions and technology solutions from data, security, mobility, and cloud. Minimum Qualifications: • Must possess a current DoD TS/SCI security clearance or Top Secret (with SCI-eligibility) security clearance • 8 years relevant experience in Cisco enterprise networking to include technologies such as SD-WAN, IOS XE, OR ipv4/ipv6 • Cisco Certified Internetwork Expert (CCIE), Cisco Certified Networking Professional (CCNP) or equivalent skills (Enterprise Networking, Security, Data Center or Collaboration) Preferred Qualifications: • Be able to demonstrate the ability to lead or guide teams made up of Cisco, Customer and Partner members in the analysis and resolution of sophisticated network problems. • Strong analytical and problem-solving skills with ability to solve technical problems. Be experienced delivering Cisco standard methodologies within our customer's infrastructure. • Ability to provide high-level crisis management through anticipation of issues, problems or events and actively resolving them with the Customer and Partners. • Have the capacity to see and articulate a vision that inspires change! LI-VL1 #CJ #PSJF #PSNSO Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $130,200.00 to $180,500.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $160,800.00 - $253,200.00 Non-Metro New York state & Washington state: $142,900.00 - $246,200.00 * For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Austin, Texas, United States of America
3 days ago
Sector

Customer Service & Support

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Advanced Micro Devices company logo

Advanced Micro Devices

FULL_TIME

Sr. Technical Support Engineer

ADVANCE YOUR CAREER. ADVANCE THE WORLD. At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future. Whether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger — technology that moves the world forward. Join us and, together, we’ll advance your career. KEY RESPONSIBILITIES: Provide engineering expertise to technical teams spanning multiple disciplines and geographies Engage with internal stakeholders in product planning, development, and validation activities Deploy and maintain NPI server products while overseeing the efforts of other engineers and contractors Track and report status vs. objectives throughout the lifecycle of the program PREFERED QUALIFICATIONS: Excellent communication and leadership skills, both written and oral High attention to detail and good follow through in a fast pace environment Experience in areas of data center system deployment, software development, and validation Familiarity with testing tools, methodologies, and defect tracking Ability to function independently with little direct supervision Physical Requirements – Candidate needs to be able to lift 50lbs and be flexible enough to get under a raised floor as needed Skilled in MS Office tool suites, Confluence, MS Sharepoint Strong experience in high tech industry ACADEMIC CREDENTIALS: Relevant Bachelor's degree or equivalent experience This role is not eligible for visa sponsorship. #LI-DNI Benefits offered are described: AMD benefits at a glance . AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process. AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here. This posting is for an existing vacancy.

Austin, Texas, United States
9 days ago
Sector

Customer Service & Support

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