Tenant Services Manager

• A long-established, well-reputed real estate agency with a strong presence in the South East Corridor.
• A well-retained team, with several staff having been with the business for 10+ years.
• Strong systems, quality controls, and ongoing training that provide a solid framework for success.
• A professional, well-run office that values both clients and staff, creating a supportive and positive workplace culture.

• Full time, in office role providing essential support to the Property Management team by actioning all tenant related enquiries. This position is office based with no final bond inspections, viewings, or routine inspections, though occasional coverage may be required.
• Facilitate smooth tenant inductions for all new occupants, ensuring a positive move in experience.
• Oversee and coordinate tenancy processes including new leases, vacates, renewals, break leases, inspection scheduling, pet applications, and related administration, using established checklists to maintain consistency and accuracy.
• Provide tenant support for general enquiries and rent related questions, offering guidance and assistance as needed.
• Support with tenancy application processing.
• Manage incoming tenant phone calls and office walk ins, ensuring timely and professional responses.
• While not directly responsible for maintenance, assist tenants by guiding them on how to submit requests and provide support when required.
• Work collaboratively as part of a dedicated Tenant Services team, delivering exceptional service and support to both tenants and the wider Property Management team.

• Minimum of one year previous experience in property management.
• Current PM Registration and driver's license.
• Strong admin and customer service.
• Excellent time management and care factor.

• Competitive pay, dependent on experience.
• Innovative technology, checklists, and streamlined systems to support your work.
• Supportive leadership team with an open door policy and a deep understanding of property management.
• Celebration of team milestones and achievements, promoting a positive and collaborative workplace.

Please call Gill Harton @ GOUGH on or simply hit APPLY NOW.

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