Team Leader Customer Service

• 6 Month Term.
• A salary from $90,511 per annum (plus super) based on a 35 hour week.
• Flexible working provisions and a 9 day fortnight.
• Generous leave entitlements.
• Access to a range of physical and mental wellbeing initiatives, including discounted gym memberships and free, confidential support through an independent Employee Assistance Program (EAP).

Armidale Regional Council is seeking a proactive and collaborative Team Leader to guide our Customer Service team. In this leadership role you'll oversee daily operations across Armidale and Guyra offices, ensuring consistent, high quality service delivery both in person and online.

• You'll be responsible for rostering, training and supporting staff, monitoring performance and driving service improvements.
• By resolving complex customer issues and championing new initiatives you'll help shape the way Council connects with the community and delivers on its Customer Service Promise.
• Playing a key role in fostering a positive team culture you'll encourage collaboration and professional growth among staff.
• Maintaining up to date knowledge resources and ensuring your team has the tools they need, you'll empower others to deliver exceptional service.
• Your leadership will help drive continuous improvement, ensuring Council's customer service remains responsive, innovative and aligned with the needs of our community.

You're an experienced and motivated leader with a passion for customer service and team development. You communicate confidently with a wide range of stakeholders and thrive on solving complex problems.

• Leading teams, implementing new processes and driving positive outcomes.
• Adaptability and a solutions focused mindset to constantly improve service delivery and support your team's growth.
• Strong understanding of customer needs, using data and feedback to guide decision making.
• Managing competing priorities while maintaining a positive, inclusive workplace.
• Valuing inclusion, wellbeing, commitment and transparency, inspiring others to do the same.

As part of your online application you'll be asked to respond to three short questions and provide a cover letter, CV and a short video (no longer than 3 minutes).

• Why do you want to work for Armidale Regional Council?
• What makes you the best person for the role?
• Tell us about your qualifications and experience relevant to the role.

Upload a cover letter and CV and a short video (.mov, .mp4, .wmv, or .avi, maximum 50 mb).

Only the five written and video questions need to be addressed in your application; your resume and cover letter will be assessed against the full list of Essential Criteria located within the Position Description attached to this advertisement.

If you would like further information on the role, please contact Kate Shannon on for a confidential discussion.

Armidale Regional Council is an inclusive employer that does not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age or marital, veteran or disability status.

Council recognises the unique skills and attributes demonstrated by service personnel in their service to our country and applications from ex service personnel are welcome. All applicants who are veterans will be provided with specific feedback if they are unsuccessful. The Local Government Rank to Grade Guide helps align ADF skills and experience with public sector jobs. For further information, click here.

Closes 11th January at 11:30 PM