Senior Specialist of Systems - Business Processes

ABOUT US

Sanctuary for Families is New York's leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide a range of wrap-around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems-change advocacy. Our services are available in 12 locations throughout New York City.

POSITION OVERVIEW

The Senior Specialist of Systems reports to the Director or Deputy Director of Strategic Systems. The Strategic Systems team works to enable Sanctuary's mission through strategic and effective use and governance of technology. The Senior Specialist of Systems is primarily responsible for working with internal teams to perform business process analysis and identify business needs, specifically as it relates to technology. They will project manage related enhancements to enterprise applications and/or implementation of new technology systems. They will also liaise with external teams who might be brought in to further the work, including implementation partners and consultants.

RESPONSIBILITIES

Collaboration with Staff

• Conduct business process analysis and reengineering, specifically as it relates to technology usage.
• Work closely with staff to understand mission-critical needs and integrate technology solutions into organizational workflows effectively.
• Implement technology opportunities that enhance agency outcomes and efficiency.
• Support Sanctuary teams in their compliance and performance efforts.

Systems PMO

• Oversee project management and implementation of assigned technology projects, ensuring alignment with programmatic direction and organizational priorities

Training & Communication

• Help define and support training needed for effective systems implementation and usage.
• Provide regular communications/reminders about common errors and correct systems use.
• Support helpdesk inquiries to the IT and data team.

Content Management

• Manage the shared content repository and its shared resources, including future design and deployment.

Other

• Manage consultants and/or interns as assigned.
• Liaise with external implementation partners and business process consultants, as needed.
• Other responsibilities as assigned by the position's supervisor.

EDUCATION/TRAINING/EXPERIENCE:

• Minimum of three years related experience.
• Bachelor's degree required.
• Additional related coursework or professional training/certification in BPA/BPR or PMI certification, preferred.

KNOWLEDGE AND SKILL REQUIREMENTS:

• Must love systems!
• 3 years of related experience.
• Strong computer skills, including proficiency in process mapping and project management tools.
• Strong critical/analytical thinking ability.
• Excellent organizational, analytical, and verbal/written communication skills.
• Ability to identify and implement process and policy improvements.
• Strong interpersonal skills.
• Excellent attention to detail.
• Ability to prioritize and manage simultaneous projects, while balancing diverse stakeholders' needs.
• Demonstrated ability to train others (of various levels of expertise).

Budgeted Salary: $71,761 - $79,269 per year; based on experience pursuant to wage scale in accordance with collective bargaining agreement

Work position is Full-time; Salaried/ Exempt

Work schedule is currently hybrid; must be able to meet job location schedule obligations

Benefits:

• Health, Dental and Vision Insurance
• Employer-paid life insurance
• Employer retirement contribution
• Paid time off (Holidays, Vacation, Personal, Sick)
• Generous Leave Policy
• Flexible spending account / Health savings account
• Student loan assistance
• Tuition reimbursement program
• Gym reimbursement program
• Wellness program and rewards

Sanctuary for Families is a welcoming workplace. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed (religion), color, sex, national origin, sexual orientation, military status, age, disability, predisposing genetic characteristics, marital status or domestic violence victim status, and other categories protected under Federal, New York state or New York city laws.

Survivors of gender-based violence are strongly encouraged to apply.