Reservations Manager

Posted Thursday 30 October 2025 at 1:00 pm

A home. A hotel. A place to get lost in, to take refuge in, to revel in.

Welcome to Hannah St Hotel, Southbank's newest neighbourhood precinct. Designed by Flack Studio, our hotel is an ever evolving framework for experience - a dynamic, open door space that reflects the spirit of Melbourne. With 188 authentically Melbourne guest rooms, Hannah St is a place for the late nights, the sleep ins, the early mornings, the long lunches, the unexpected encounters, and the familiar comforts.

We are seeking a Reservation Manager who embodies our purpose: to create a hotel that is of place - a true coming together of the people and stories that make up this city.

As our Reservations Manager, you are the architect of first impressions. You shape the guest experience before they arrive - with care, clarity, and a deep understanding of what makes a stay memorable. You are a storyteller, a strategist, and an ambassador of our brand promise.

• Expertly apply yield techniques to maximise occupancy, average rate, and room revenue; lead yield meetings and provide detailed forecasts and competitor analysis.
• Maintain accurate rate control across all channels, monitor third party websites, and manage group holdings and release periods to optimise room availability and revenue.
• Produce and analyse reports on yieldable periods, business patterns, market segments, and competitor activity; complete month end reporting and provide rolling forecasts.
• Ensure efficient handling of reservations via calls and emails, accurate data entry, timely confirmations, and proactive room allocation; oversee site inspections and group bookings.
• Drive team engagement and culture, coach and train staff, manage recruitment and performance, and ensure compliance with payroll and award guidelines.
• Partner with hotel management, revenue, sales and marketing to set package rates and strategies; keep leadership informed of issues and contribute to continuous improvement initiatives.

• A natural host with a passion for people and place.
• A leader who inspires initiative, collaboration, and continuous improvement.
• A detail oriented operator who thrives in dynamic environments.
• Someone who understands that hospitality is both an art and a science - and knows how to balance both.

Because we're not just opening a hotel, we're creating a home. A place for the in between moments, the planned and the spontaneous, the old favourites and the new locals. A place that feels like Melbourne, because it is Melbourne.

Because we're not just opening a hotel, we're creating a home. A place for the in between moments, the planned and the spontaneous, the old favourites and the new locals. A place that feels like Melbourne, because it is Melbourne.

Ready to be part of something truly local, truly special? Apply now and help us shape the story of Hannah St Hotel.