Operations Supervisor

Transport Allocator Team Leader Drive Environmental Impact The Opportunity: Be a Leader in the Green Transition

Randstad is exclusively partnering with a global leader in environmental services and resource recovery to find an experienced Transport Allocator Team Leader. This is your chance to join an organisation that focuses on sustainable pathways, viewing materials not as waste, but as valuable resources to be diverted from landfill. If you are passionate about driving efficient operations that genuinely impact a sustainable future, this role is for you.

About the role

Based in the operations team, you will be the core driver of daily service delivery. You'll lead a team of four Allocators to ensure the efficient allocation of our busy fleet, overseeing the daily activities of the high-paced operations team.

This hands-on role is perfect for a natural problem-solver, with strong communication skills and a customer-first mindset. You will be responsible for providing essential guidance and support to front-line staff, ensuring safety standards are met, and resolving operational issues proactively.

Duties and responsibilities Fleet Allocation & Routing

• Master Scheduling and Dispatch: Assign daily jobs for drivers and vehicles. This includes planning and managing transport operations to meet safety and delivery goals.
• Route Planning and Optimisation: Optimise routes and schedules to improve efficiency, productivity, and safety. The goal is to maximise the daily completion of services and ensure timely deliveries.
• Communication and Coordination: Liaise with drivers and internal departments to ensure smooth operations. This involves communicating with drivers and providing them with clear instructions.

Performance & Compliance

• Real-time Monitoring: Oversee service delivery in real time, ensuring route completion and compliance with break times. This includes tracking driver attendance, fatigue, and other statuses.
• End-of-Day Debriefs: Conduct end-of-day debriefs to review timelines, breaks, and service performance. The role is also responsible for monitoring and obtaining Key Performance Indicators (KPIs) and productivity goals.
• Reporting and Analysis: Generate and review operational reports for both internal and external stakeholders. The position requires strong administrative and reporting capabilities.

People Leadership

• Driver Development: Oversee driver inductions and training programs. This also includes providing guidance and support to front-line staff.
• Team Support and Management: Provide assistance to the Operations Manager in leading the team and driving performance. You will supervise the team, providing coaching and work instructions to help them achieve goals.
• Incident Management: Assist in incident management, which includes downloading footage and conducting follow-ups. You will address and resolve any issues that arise during operations.

Operational Excellence

• Proactive Problem-Solving: Proactively identify and resolve operational issues. You should be solution-oriented with strong problem-solving skills.
• Vehicle Maintenance and Repair: Organise and track vehicle repairs and maintenance. You will work with outside vendors to acquire needed products or services.
• Continuous Improvement: Monitor and analyse dispatch performance metrics to identify areas for improvement. You will be involved in optimising delivery schedules and implementing strategies to improve efficiency and customer satisfaction.

What You Bring

• Proven Leadership: A minimum of 3 years of proven leadership or supervisory experience in a fast-paced operations, logistics, dispatch, transport coordinator or fleet management environment.
• Operational Expertise: A strong understanding of service scheduling and dispatch, along with the ability to prioritise and manage time effectively. You must be a solution-oriented problem-solver.
• Communication & Focus: Excellent communication skills and a customer-first mindset are essential. You must also have high attention to detail with solid administrative and reporting capabilities.
• Industry Experience: Experience in the Resource Recovery or Environmental Services industry is highly regarded.

What's in it for you

• Global Reach & Stability:
  • Join a highly respected, world-leading company with over 40,000 employees in more than 30 countries.
  • Work for a family-run business with a history spanning more than 90 years, ensuring a long-term outlook and secure future.
  • Enjoy a future-proof job in an essential service industry that continues to grow in relevance.
• Strong Purpose:
  • Directly contribute to a more sustainable future, with a vision of turning waste into a valuable resource.
  • Be part of a company that is actively working to curb climate change, conserve natural resources, and reduce its carbon footprint.
  • Join a team that embraces the circular economy and invests in cutting-edge R&D and innovative technologies to solve environmental challenges.
• Supportive Culture:
  • Work in an environment that prioritises safety for all staff, customers, and stakeholders.
  • Benefit from a company culture that values ethical leadership, open communication, and flat hierarchies.
  • Find opportunities for personal and professional growth with excellent career prospects and the chance to move up the career ladder.

If this sounds like your ideal role, and you have a lot of the required experience, we'd love to hear from you, Apply Today!

please note successful applicants will undergo a criminal history check and drug and alcohol test

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Skills

• Leadership skills, ability to demonstrate performance, adaptability, professionalism, scheduling, dispatch

Qualifications

• Logistics related qualifications highly desirable

Education

College/Pre-University