Food & Beverage Onboarding & Training Specialist

Posted Saturday 9 August 2025 at 12:00 pm Expires Wednesday 3 September 2025 at 11:59 am

Role - Food & Beverage Onboarding & Training Specialist

Our Wellington Airport venues are part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About EVT:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a $2.3B property portfolio and hotel management, just to name a few.

About the Role
Based out of our Rydges Wellington Airport location, this role will be responsible for onboarding, training and upskilling our F&B employees across our 3 new airport F&B venues, starting in early October 2025. The scope of the role will likely expand to other locations within the Wellington region in the near future.

About you
We are looking for someone who has spent significant time in F&B and knows what good looks like. You will bring your industry knowledge and experience to this role, to help develop and upskill our fantastic F&B employees. You will be confident in developing content and training (with the support of our L&D team) and rolling these out in an engaging and relevant way, both online and in person. You easily identify gaps and opportunities and enjoy finding solutions. You get a kick out of building capability in others and seeing them succeed.

Key Responsibilities

• Develop (in conjunction with our L&D team in Sydney) and implement tailored F&B training programs to meet the specific needs of our employees in both Hotels & Airports. Focus on educating and developing staff in core areas such as upselling, engagement and customer experience.
• Conduct engaging training sessions that utilise a variety of methodologies to ensure effective learning and retention.
• Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, making necessary adjustments to continuously improve outcomes.
• Collaborate with F&B Leaders & GMs to identify skill gaps and emerging F&B training needs, ensuring alignment with EVT's strategic business objectives and ensuring continuous improvement in these areas.
• Manage the delivery of onboarding processes for new F&B employees; ensuring accurate and timely completion of all administration and F&B compliance processes; provide support and guidance to F&B Managers, GM's and new employees throughout the onboarding process
• Build effective and trusted relationships both internally and externally
• Maintain up-to-date knowledge of industry trends, training techniques, and compliance requirements to ensure training content is relevant, compliant and impactful.
• Maintain Typsy learning platform, ensuring new starters are entered and assigned correct compliance training and regularly offboard exited employees. Work with F&B Managers to follow up employees with outstanding training both for new starters and annual refreshers.
• Collaborate with Sales and Marketing teams to align training with launches, events, and seasonal venue offerings.
  

Skills & Experience

• Solid experience working in F&B across different levels and knows what good looks like
• Strong verbal and written communication skills
• Experience training and developing others, facilitating learning in person and online
• Able to identify gaps or opportunities and find solutions
• Highly adaptable and able to operate effectively on your own
• Brings a change mindset and is able to lead others through change
• Flexible and able adjust priorities based on current needs of the business
• Highly organised, able to plan, prioritise and oversee activities to meet objectives and business needs
• Experience using learning management systems, online learning platforms, and computer-based training programs to facilitate and deliver instructional content and assessments
• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels - Rydges, QT, Atura, and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapidcareer growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ's largest and most diverse experiences company
  
  

Join EVT and become an experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.