The Customer Care & Client Support Specialist acts as the primary point of contact for clients, managing relationships, resolving inquiries, and ensuring client satisfaction. The role requires 1 to 3 years of customer service experience, strong communication skills, and proficiency with email, CRM tools, and video conferencing platforms. Candidates must possess at least a high school diploma, problem-solving abilities, and a dedicated home workspace with reliable internet.
Job Title: Customer Care & Client Support — Remote
Company: DLN Consulting Group
Location: Remote
Job Type: Full-Time
Description
DLN Consulting Group is seeking a dedicated Remote Customer Care & Client Support Specialist to serve as a primary point of contact for our clients. In this role you will manage client relationships, resolve inquiries, and ensure a seamless experience from first contact through resolution. If you are passionate about helping people and thrive in a remote environment this role is for you.
Requirements
Requirements
- High school diploma required; Associate’s or Bachelor’s degree preferred
- 1–3 years of customer service or client support experience
- Excellent verbal and written communication skills
- Strong problem-solving ability and patience under pressure
- Proficient with email, CRM tools, and video conferencing platforms
- Reliable internet connection and dedicated home workspace
- Ability to manage multiple client accounts simultaneously
- Professional, empathetic, and solutions-focused attitude
Benefits
Benefits
- Fully remote position
- Flexible scheduling options
- Paid training and onboarding
- Career advancement opportunities
- Collaborative and supportive team culture
- Performance-based incentives
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