The Salesforce Support Engineer (BAU) maintains and supports Salesforce environments to ensure platform stability and data integrity. This role involves troubleshooting issues, managing support requests within SLA-driven environments, and applying administration and configuration best practices. Candidates must possess at least three years of platform support experience and reside in Jordan, Egypt, or India.
99BrightMinds is seeking a Salesforce Support Engineer (BAU) to support and maintain Salesforce environments, ensuring platform stability, data integrity, and seamless business operations. The ideal candidate will have strong troubleshooting skills, hands-on experience with Salesforce products, and the ability to deliver timely support and continuous improvements.
Requirements
- 3+ years of experience supporting Salesforce platforms.
- Hands-on experience with one or more Salesforce products, including:
- Sales Cloud
- Service Cloud
- Data Cloud
- Marketing Cloud
- Strong troubleshooting, analytical, and problem-solving skills.
- Experience managing support requests and working within SLA-driven environments.
- Understanding of Salesforce administration, configuration, and data management best practices.
- Strong communication and stakeholder management skills.
- Ability to prioritize and manage multiple issues in a fast-paced environment.
- Must be based in Jordan, Egypt, or India.
Preferred Qualifications
- Salesforce Administrator certification or other Salesforce certifications.
- Experience with incident management and IT service management processes.
- Familiarity with Agile delivery environments.
- Experience supporting enterprise-scale Salesforce implementations.
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