The Junior/Mid-Level Customer Care Agent delivers support to customers through email, chat, and phone channels, handling inquiries about products, claims, payments, and account management. The role involves guiding users through onboarding and policy updates, escalating complex cases, and contributing to internal knowledge resources. Candidates must bring at least one year of customer support experience, fluency in English, and availability for the designated Monday through Friday shift from 3 PM to 12 AM Berlin time.
🌱 Genki is a Japanese word that means “healthy, energetic, and full of spirit”. That’s us!
🚀 We’re a fast-growing, fully remote startup of about 30 people.
🌍 We believe in a future where more and more people will be nomads and world residents. Our mission is to help them stay healthy and live well wherever they go. It all starts with great health insurance that works all over the world. And since we launched just a few years ago, we’ve helped over 100,000 nomads with worldwide health insurance.
We are looking for a Customer Care Agent to care for our customers.
Your responsibilities will be:
- Provide friendly, clear, and professional support via email, chat and phone.
- Assist customers with inquiries about our products, claims, payments, and account management.
- Guide customers through processes such as onboarding, data changes, or policy updates.
- Escalate complex issues to managers or specialists when necessary.
- Collaborate closely with colleagues to ensure quick and accurate responses.
- Contribute to improving support processes and knowledge base content.
Requirements
- Work hours: Monday–Friday, 3 PM – 12 AM Berlin time (e.g., 10 AM – 7 PM in São Paulo, 9 AM – 6 PM in New York).
- You can start working with us no later than 1 January 2027.
- You have at least one year of experience in customer care/support.
- You are fluent in English.
- You have an extraordinarily helpful, empathetic, and kind personality, with strong communication skills.
- You love helping people to solve their problems while always keeping your cool.
- You can quickly grasp what people really need and love digging for the optimal solution.
- You are familiar and happy with working remotely.
Benefits
- Full-time remote position
- Initial salary of €2.250 per month
- Work from anywhere in the world as long as you can serve the required support hours
- Salary progression and bonuses
- Make a meaningful contribution to people's lives
- 25 paid vacation days per year
If this sounds like you, and you’re excited to help nomads around the world live healthier lives, we’d love to hear from you. Apply now!
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