Housekeeping Supervisor

Job Title: Housekeeping Supervisor

Department: Housekeeping

Reports To: HousekeepingManager

FLSA Status: Non-Exempt

SUMMARY:

The Housekeeping Supervisor’s responsibilities include assigning tasks to the housekeeping staff, identifying and reporting cases of tardiness, and monitoring cleaning supplies.

RESPONSIBILITIES:

·         Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.

·         Providing training to the housekeeping staff.

·         Oversee staff daily.

·         Check rooms and common areas, including stairways and lounge areas, for cleanliness.

·         Schedule shifts and arrange for replacements in cases of absence.

·         Motivate team members and resolve any issues that occur on the job.

·         Investigating and addressing complaints regarding poor housekeeping service.

·         Respond to customer complaints and special requests.

·         Monitor and replenish cleaning products stock including floor cleaner, bleach, and rubber gloves.

·         Participate in large cleaning projects as required.

·         Inform management of any equipment or furniture in need of repair.

·         Screening housekeeping applicants and recommending promotions, transfers, and dismissals.

·         Ensure compliance with safety and sanitation policies in all areas.

·         Able to open and close the house when needed.

·         Able to cover Room attendant/ houseman callouts if needed.

·         Perform any other duties requested by Management.

Requirements

QUALIFICATIONS:

·         Minimum 2 years of experience as a Housekeeping Supervisor in a Hotel or similar role.

·         Proficient in all Microsoft Office applications.

·         Hands-on experience with cleaning and maintenance tasks for large organizations.

·         Ability to use industrial cleaning equipment and products.

·         Knowledge of various cleaning chemicals and supplies.

·         Excellent organizational and team management skills.

·         Stamina to handle the physical demands of the job.

·         Flexibility to work various shifts, including evenings, weekends, and holidays.

·         Excellent communication and organizational skills.

·         Strong interpersonal and problem-solving abilities.

EDUCATION:

·         High School degree, GED or Equivalent.

LANGUAGE SKILLS:

• Excellent verbal and written communication skills in English and Spanish (preferred).

REASONING ABILITY:

• Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners.
• Ability to work well under pressure and respond quickly and effectively to emergencies.