The Restaurant Captain oversees dining room operations and supervises service staff to deliver guest satisfaction. Responsibilities include greeting guests, inspecting the dining area for cleanliness and safety, training new hires on service standards and POS systems, and managing opening and closing reports. Candidates require proven experience in a similar role within a 5-star hotel environment, strong organizational skills, and proficiency in English.
F ZEEN KEFALONIA owned by the group F ZEEN RETREATS, is an adults and residence only haven surrounded by all shades of blue and green. Following a holistic well-being approach, we are aiming to create unforgettable F ZEEN moments for our guests and introduce them to the Good Life, the art of living well and in harmony with nature and the world. F ZEEN is a mindset and a lifestyle ideal. The combination of personalized service paying high attention to detail with the tailored experiences make F ZEEN KEFALONIA an experience beyond than just a stay. We wouldn’t be able to fulfil our vision without our employees, who are the heart of our retreat. For this reason, we provide trainings from top experts as well as a competitive package of perks and benefits to all our staff members, encouraging creativity and passion for work.
What you’ll do
- Anticipate Members’ needs and ensure that service meets/exceeds expectations to ensure a memorable and pleasant dining experience
- Inspect the dining room, table settings, chairs, and floors, for proper maintenance, cleanliness, and safety.
- Take immediate action to correct any issues.
- Receive and greet guests; assist with seating
- Check tables throughout service times for guest satisfaction
- Supervise the dining room staff and maintain uniform service standards
- Ensure side work is completed every day and dining room supplies are stocked
- Report any supply shortages to the F&B Manager
- Train new hires in service standards, menu items, use of POS system and up-selling
- Lead to achieve desired results in high-quality service and experience for our guests
- Responsible for opening and closing reports
- Perform other related duties as assigned
Requirements
- Proven work experience in a similar position, preferably in a 5* hotel environment
- Excellent knowledge of the English language
- Hands-on experience with cash register and ordering information system (e.g. POS)
- Strong supervisory, organizational, and multitasking skills, with the ability to perform well in a fast-paced environment
- Active listening and effective communication skills
- Knowledge of wine will be considered an asset
- Team spirit
Benefits
- Positive working environment
- Training and career development
- Single occupancy accommodation at fully equipped apartments
- Daily meals
- Uniforms
- Transportation from and to the hotel for duty
- Other seasonal perks & benefits also in addition to results
Join Our Team
- A team that is built on respect and excellent service over collaboration
- A team of likeminded individuals that are motivated to work as a unit to offer our guests unique vacations and unforgettable experiences
- A team of happy employees, that are driven within their working environment to contribute to a common goal
- A team that celebrates achievements made individually and encourages a positive attitude and integrity
- A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath
- A mindful and considerate, people-oriented workplace
- A family-run company with exceptionally high standards both for the guests and the employees alike
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