Customer Service Representative Freezone Experience Is A MUST
Customer Service Representative Freezone Experience Is A MUST
- 1 Vacancy
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Offer Salary
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For Freelance
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Job Description
Job Summary:We are seeking a highly motivated and customer-focused Customer Service Representative with experience in Freezone operations. In this role, you will be the first point of contact for our...
We are seeking a highly motivated and customer-focused Customer Service Representative with experience in Freezone operations. In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless post-purchase experience. The ideal candidate has strong communication skills, a problem-solving mindset, and a deep understanding of Freezone procedures and customer expectations.
Key Responsibilities:
- Respond to customer inquiries via email, chat, phone, and social media in a timely and professional manner
- Resolve product, order, shipping, and return-related issues efficiently and empathetically
- Process orders, refunds, and exchanges through internal systems
- Monitor and manage customer reviews and feedback to enhance the customer experience
- Collaborate with logistics, warehouse, and product teams to address customer concerns
- Maintain accurate records of customer interactions in CRM tools
- Identify trends in customer issues and suggest improvements to internal processes
- Support promotional campaigns, product launches, and seasonal sales
- Proven experience as a Customer Service Representative, preferably in a Freezone environment
- Freezone experience is a must
- Familiarity with customer service tools and platforms
- Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and work in a fast-paced environment
- Positive attitude and team-oriented mindset
- Preferred Experience handling international customers or multi-language support
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Job Overview
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Location
Ajman, United Arab Emirates
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Offered Salary
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Industry
Call Centre / CustomerService -
Date Posted
2 weeks ago