Customer Service Representative (Freezone Experience is a MUST)
Customer Service Representative (Freezone Experience is a MUST)
- 1 Vacancy
- 7 Views
Offer Salary
Sign in to view salary
For Freelance
No
Job Description
Overview Customer Service Representative (Freezone Experience is a MUST) - Tafaseel Group Holding. Join to apply for the Customer Service Representative role. The role involves being the first point o...
Customer Service Representative (Freezone Experience is a MUST) - Tafaseel Group Holding. Join to apply for the Customer Service Representative role. The role involves being the first point of contact for customers, handling inquiries, resolving issues, and ensuring a seamless post-purchase experience. A strong understanding of Freezone procedures and customer expectations is required.
Key Responsibilities- Respond to customer inquiries via email, chat, phone, and social media in a timely and professional manner
- Resolve product, order, shipping, and return-related issues efficiently and empathetically
- Process orders, refunds, and exchanges through internal systems
- Monitor and manage customer reviews and feedback to enhance the customer experience
- Collaborate with logistics, warehouse, and product teams to address customer concerns
- Maintain accurate records of customer interactions in CRM tools
- Identify trends in customer issues and suggest improvements to internal processes
- Support promotional campaigns, product launches, and seasonal sales
- Proven experience as a Customer Service Representative, preferably in a Freezone environment
- Freezone experience is a must
- Familiarity with customer service tools and platforms
- Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and work in a fast-paced environment
- Positive attitude and team-oriented mindset
- Preferred Experience handling international customers or multi-language support
- Share this job:
Related Jobs
Customer Service Representative Freezone Experience Is A MUST
Tafaseel Group Holding
Ajman, AE
Sign in to view salary
Customer Service Representative - Urdu/Hindi Speaker
Tafaseel Group Holding
Ajman, AE
Sign in to view salary
Job Overview
-
Location
Ajman, United Arab Emirates
-
Offered Salary
Sign in to view salary
-
Industry
Call Centre / CustomerService -
Date Posted
2 weeks ago