Call Center Agent - Freezone Experience
Call Center Agent - Freezone Experience
- 1 Vacancy
- 6 Views
Offer Salary
Sign in to view salary
For Freelance
No
Job Description
Job Summary:We are seeking a highly motivated and customer-oriented Call Center Agent with prior experience in a Freezone environment. The ideal candidate will be responsible for handling inbound and...
We are seeking a highly motivated and customer-oriented Call Center Agent with prior experience in a Freezone environment. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner.
Key Responsibilities:
- Handle inbound and outbound customer calls efficiently and professionally.
- Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations.
- Address customer inquiries, concerns, and complaints with empathy and professionalism.
- Escalate unresolved issues to the appropriate departments in a timely manner.
- Maintain detailed records of customer interactions, transactions, feedback, and complaints.
- Meet performance metrics including call quality, response time, and customer satisfaction.
- Stay up-to-date with Freezone procedures, policies, and updates to ensure accurate communication with clients.
- Collaborate with internal teams to resolve customer issues and improve service delivery.
- Proven experience working in a Freezone environment (e.g., customer service, administrative, or licensing support roles).
- Minimum of 3 years in a customer service or call center role.
- Excellent communication skills in English (Arabic is a plus).
- Strong problem-solving and interpersonal skills.
- Ability to work under pressure and manage multiple tasks.
- Proficient in MS Office and CRM systems.
- Flexible to work shifts, including weekends if required.
- Familiarity with UAE Freezone regulations and services.
- Experience handling inquiries related to business setup, licensing, or visa processes in Freezones.
- Multilingual capabilities are a plus.
- Share this job:
Related Jobs
Customer Service Representative Freezone Experience Is A MUST
Tafaseel Group Holding
Ajman, AE
Sign in to view salary
Customer Service Representative (Freezone Experience is a MUST)
Tafaseel Group Holding
Ajman, AE
Sign in to view salary
Customer Service Representative - Urdu/Hindi Speaker
Tafaseel Group Holding
Ajman, AE
Sign in to view salary
Job Overview
-
Location
Ajman, United Arab Emirates
-
Offered Salary
Sign in to view salary
-
Industry
Call Centre / CustomerService -
Date Posted
2 weeks ago