Civil Rights Investigator and Complaint Resolution Officer

Civil Rights Investigator and Complaint Resolution Officer



Location:
Job ID: 79525

JOB POSTING

This is a fully remote position, and the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement.

HOW TO APPLY

For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our website.

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INITIAL REVIEW DATE (IRD)

UC Santa Cruz jobs are posted until filled. All application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration. NOTE: Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, view this link .

The IRD for this job is: 07/24/2025

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The Equity & Equal Protection Office is responsible for administering UC Santa Cruz's policies and procedures regarding sexual harassment, sexual violence, and discrimination and harassment based on protected characteristics. Our work includes stewarding complaint processes for students, staff, and faculty who have experienced discrimination or harassment and ensuring that members of our community can engage in protected activity free from retaliation. We are responsible for ensuring the University's compliance with state and federal laws relating to harassment and discrimination, and for implementing laws and policies to prevent any member of our community from being denied participation in a university program based on a protected characteristic or engaging in protected activity. For more information, please visit: .

JOB SUMMARY

The Civil Rights Investigator and Complaint Resolution Officer (CRI/CRO) reports directly to the Title IX Director/EEO Director. Under general direction, the CRI/CRO focuses on responding to complaints of harassment and discrimination based on a protected identity category, including complaints based on race, religion, disability status, status as a Whistleblower, and Title IX complaints of sexual harassment, sexual violence, and sex discrimination.

The CRI/CRO exercises independent judgment during the intake, initial assessment, alternative resolution, and formal investigation of complaints, as well as in generating strategies and/or recommendations for the resolution of complaints. The CRI/CRO also provides safety and supportive measures, educational conversations, documented discussions, conflict resolution, and problem-solving in response to complaints and inquiries received from members of the campus community and affiliates, including employees, students, parents, and the public.

The CRI/CRO is considered a campus subject matter expert on investigation best practices, conducts relevant research, and makes recommendations to Equity & Equal Protection leaders regarding continuous quality improvement in unit investigation operations. The CRI/CRO will also conduct trainings and provide leadership and mentorship on the investigations team.

APPOINTMENT INFORMATION

Budgeted Salary:$125,000 - $140,000/annually. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: ETHICS AND CMPLNC PROFL 4 (006061), Grade 25

Travel: Never or Rarely

JOB DUTIES

40% - Complaint Resolution and Investigation

• Facilitates timely alternative resolutions and conducts timely formal investigations of complaints of sexual harassment, sexual violence, prohibited harassment, and prohibited discrimination. Exercises independent judgment in the assessment and resolution of investigations of complaints, keeping the Title IX Director, EEO Director, and/or Deputy Title IX Director, and other appropriate administrators informed of progress, potentially controversial matters, and implications of work performed.
• Provides impartial consultation, problem-solving, and options for problem resolution regarding complaints filed with the EEP office. When appropriate, facilitates informal resolutions of complaints arising under Federal, UC, and UCSC policies.
• Communicates effectively, maintains neutrality, meets deadlines, and works effectively and respectfully with diverse constituencies to help create and support a safe and inclusive university community environment.
• Advises complainants and respondents of possible outcomes of responsive processes, and generally informs them of their rights, responsibilities, and applicable procedures as authorized by university policy.
• Conducts investigations of suspected and reported violations of laws and policies in accordance with best practices for civil rights investigations, applicable University of California policies and procedures, ethics, and due process, and in a trauma-informed manner.
• Ensures thorough, timely, and impartial formal investigations of complaints of harassment and discrimination, including interviews with all relevant parties and reviews of all relevant documents and information, and applies facts fairly and appropriately to reach conclusions regarding policy violations.

20% - Assessment and Preliminary Inquiry

• Performs primary and secondary roles in the intake process as needed for reports of sexual harassment, sexual violence, prohibited discrimination, and prohibited harassment that may constitute a violation of University policies.
• Assesses new complaints of potential policy violations and formulates a response based on intake results, procured documentation, and similar historical patterns.
• Participates in initial assessments in any capacity to gather information, take notes, provide safety and supportive measures, or make assessments.

10% - Writing and Record Keeping

• Writes reports clearly and concisely, articulating findings of fact and conclusions, independently interpreting UC and UCSC policies and procedures, and applying them to the facts of a particular case.
• Adheres to all department-designated writing timelines and ensures opportunities for supervisors and teammates to review writing before deadlines.
• Maintains the confidentiality of all reports, complaints, correspondence, notes, drafts, and investigation reports in accordance with UC policy and applicable laws and policies related to privacy and record retention.
• Maintains detailed records of all investigations and communications within relevant department programs and case management systems.

10% - Collaboration

• Collaborates with other campus offices (e.g., Staff Human Resources, Academic Personnel Office, Campus Counsel, UC Police, Student Conduct, CARE, Respondent Support Services, etc.) as necessary regarding issues on complaint processing and redress of complaints.
• Develops and maintains professional relationships and clear lines of communication with students, faculty, staff, and administration.
• Consistently demonstrates openness to receiving and incorporating appropriate feedback to improve work in all areas.

10% - Research and Analysis

• Conducts research on state and federal laws regarding non-discrimination and Title IX matters and their applicability to current complaints.
• Keeps abreast of new and relevant legislation, legal methods, and investigation practices.
• Reviews UC and UCSC complaint and grievance policies and procedures and works collaboratively with the Title IX Director, EEO Director, and Deputy Title IX Director to make recommendations for updates and revisions.
• Works collaboratively with other EEP and Title IX staff in creating, maintaining, analyzing, and reporting statistical data for the unit.
• Identifies patterns of behavior and systemic problems, and facilitates solutions.

5% - Outreach and Training

• Delivers employee prevention, education . click apply for full job details