IT Operations Senior Manager

Cosmos Sport SA, member of JD Sports Fashion Plc, founded in September of 1982. First store opened in Heraklion-Crete and since then the network expanded 110 further physical stores in Greece & Cyprus, 5 retail brands (JD Sports, Cosmos Sport, Sneaker10, Slamdunk, Rundome) 8 on-line shops and thousands of happy customers in Greece and Cyprus. Cosmos Sport is a constantly growing omnichannel company with a strong passion for sportswear, street style and limited items. Our team consists of 1900+ highly skilled, self-motivated young people, who love sports and have a passion for innovation! We are proud that Cosmossport.gr is now the No1 on-line store in the industry also selling abroad, having been awarded for 7 consecutive years as the best online sports shop in the country in e-volution Awards. We are excited being a preferred partner for global brands like Nike, Adidas, Reebok in the SEE.

We are looking for an IT Operations Senior Manager to join our ΙΤ Τeam! The role is based in our offices in Athens or in Heraklion, Crete.

Key Responsibilities

• Ensure reliable, high-performing infrastructure and IT support for stores, offices and business functions.
• Oversee monitoring, maintenance, upgrades, technology selection and documentation.
• Manage incidents, problems and changes; track KPIs and service levels and resolve recurring issues.
• Manage technology partners and vendors to meet service levels and business needs.
• Own operational budgets and optimize infrastructure and service costs.
• Oversee security risks, vulnerabilities and remediation; lead major incident response, recovery and business continuity.
• Coordinate with the SOC, external providers and JD Group Cyber Security.
• Support security policies and audits; track compliance, findings and the Cyber Security roadmap.
• Coach and develop the team; set priorities and allocate resources in line with CTO and business objectives.
• Build a culture of ownership, collaboration, knowledge sharing and continuous improvement.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering or a related field; a postgraduate qualification is an advantage.
• Significant senior-level experience in IT Operations, Infrastructure or Service Delivery within a complex, multi-site environment; retail or digital commerce experience is preferred.
• Proven leadership experience managing multidisciplinary technical teams.
• Strong knowledge of enterprise infrastructure, cloud platforms, networks, systems, monitoring tools and IT service management practices.
• Solid understanding of cyber security risk, vulnerability management, compliance, audits and collaboration with SOC and external security providers.
• Excellent stakeholder management, communication and decision-making skills, with the ability to set priorities and operate effectively in a fast-paced business environment.
• Relevant certifications such as ITIL, Microsoft Azure, AWS, Cisco, CISSP, CISM or equivalent are considered an advantage.
• Fluency in English and Greek.

Benefits

• Competitive compensation package
• Company car, laptop & mobile phone
• Health Insurance Program
• Career development opportunities & education programs & academic opportunities through our established university partnerships
• Integrated health & well‑being support for all employees, including free diagnostic tests at Euromedica diagnostic centres and seamless access to a mental health platform
• One day off, part of our "parents’ day off" program — offered specifically for the first day of school
• Generous employee discount in all our brands (Cosmos Sport, Sneaker10, Slamdunk, Rundome, JD Sports stores)
• Onsite gym, as well as health & wellness programs to keep you active
• Extras, discounts and perks - Being a valued member of Cosmos Sport team means a lot to us! We offer a variety of 100+ cool extras! Link here

At Cosmos Sport, we are committed to providing a great place to work for all of our people, without regard to race, religion, color, sex, national origin, age, sexual orientations, genders, or disability.