The Russian Speaking Technical Support Analyst provides technical assistance and troubleshooting to customers in Russian while documenting interactions and escalating complex issues. Responsibilities include guiding users through technical solutions and collaborating with internal teams in English. Candidates must possess C1-level Russian, B2-level English, and comfort with computers and problem-solving.
Russian-Speaking Technical Support Analyst
Location: Budapest, Hungary
Work arrangement: Hybrid
Languages: Russian C1 or above | English B2 or above
Do you enjoy solving technical problems and helping people? Join transcosmos Europe in Budapest and support Russian-speaking customers with product-related questions and technical issues.
Your responsibilities
- Provide technical support to customers in Russian.
- Guide customers through troubleshooting steps with clear, easy-to-follow instructions.
- Identify issues, find appropriate solutions, and escalate more complex cases when needed.
- Keep accurate records of customer interactions and the steps taken to resolve issues.
- Collaborate with colleagues and internal teams in English.
Requirements
What we’re looking for
- Russian at C1 level or above, with strong spoken and written communication skills, as your main working language.
- English at B2 level or above for internal communication.
- A customer-focused approach, patience, and a willingness to help.
- An interest in technology and a structured approach to problem-solving.
- Confidence using computers and learning new systems.
- Availability to work in a hybrid arrangement in Budapest.
Previous experience in customer service or technical support is an advantage.
Benefits
Why join us?
- Hybrid working in Budapest.
- An international, multilingual team.
- Cafeteria
- Private Health Insurance
- The opportunity to use your language skills every day.
- A role where you can develop your technical troubleshooting and customer support skills.
Interested? Apply with your English CV — we look forward to hearing from you!
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