Concierge Agent - Mitsis Royal Mare | Crete at Mitsis Group in Heraklion, Crete, Greece focuses on Pioneering for the last 50 years, Mitsis Group is the largest privately owned hotel chain in Greece, driven. Through a family and pleasant working environment, we transform each of our guests into honorary guests, offering unforgettable memories of a lifetime!
Pioneering for the last 50 years, Mitsis Group is the largest privately owned hotel chain in Greece, driven by its customer-centric philosophy, family care and authentic Greek identity.
With 24 hotels, and 5.000 employees in Athens, Crete, Kamena Vourla, Kos, Rhodes, Santorini, Corfu and Chalkidiki the Group offers a rich blend of hospitality with exceptional services, unique locations, impeccable facilities, refined gastronomy and a wide range of choices and experiences to its customers.
Through a family and pleasant working environment, we transform each of our guests into honorary guests, offering unforgettable memories of a lifetime!
Mitsis Group offers a new job in its hotel:
Concierge Agent
Location: Crete
Employment Type: Contract
Ref: HO/ COCr
Position Scope
To ensure that we, along with our network of partners, provide efficient, prompt, and professional services that meet and exceed our guests’ expectations.
Key Responsibilities
- Operates the Mitsis Concierge platform.
- Understands customer’s needs and provides personalized solutions regarding activities, facilities and services provided by the hotel.
- Acts as the point of reference for guests who need assistance or information and attend to the wishes and requirements.
- Collaborates with reception staff to meet guests' needs.
- Optimizes revenue through sales of concierge services.
Requirements
- Degree or Certificate in Hospitality and/or related field (preferred).
- Hospitality experience anticipating the needs of hotel guests is needed. Previous experience in a similar role is preferable.
- Excellent knowledge of Microsoft Office programs (Word, Excel, PowerPoint etc.).
- Business fluency in spoken and written English (proficiency diploma required).
- Knowledge of an additional language would be an asset.
Skills
- Sales and business-oriented with exceptional organizational skills and attention to detail.
- Customer service-oriented with impeccable communication skills and a willingness to go the extra mile.
- Ability to build strong working relationships and have an approachable and professional manner.
- Strong initiative and proactiveness in a team environment.
Benefits
- Competitive remuneration package.
- Working in a group with anthropocentric perception.
- Continuous training according to the standards and dynamic development of the company.
- Prospects for professional development in an ever-growing group.
Create your own career story and become part of the 5,000-member team at Mitsis Group!
All applications and information submitted will be treated with strict confidentiality.
You can follow the “Apply” link or send your CV to career@mitsis.com.
Learn more about Mitsis Group and career opportunities here:
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