Front Office Manager

Doryssa Hotels & Resorts is a growing hospitality group based in Samos, Greece, operating a diverse portfolio of hotels ranging from 3-star to 5-star properties, with more than 600 keys and further expansion plans in the pipeline. With more than 500 employees, we strive to deliver exceptional hospitality experiences to our guests and stakeholders. Our competitive advantage lies in our people, as we aim to redefine contemporary hospitality while remaining true to our roots.

Doryssa Seaside Resort, one of the group's flagship properties, offers a distinctive hospitality experience, combining high-quality accommodation, a variety of guest facilities and authentic Greek island hospitality.

Position Description

We are currently seeking an experienced Front Office Manager to lead the Front Office operations at Doryssa Seaside Resort and ensure the delivery of exceptional guest experiences throughout all stages of the guest journey.

The successful candidate will be responsible for overseeing the daily operation of the Front Office, leading and developing the team, maintaining high service standards and ensuring efficient coordination with all hotel departments.

This is a seasonal position based in Samos, covering the full operational period from pre-opening preparations through to the end of the season and property closure.

Responsibilities

• Overseeing the overall operation of the Front Office, ensuring efficient daily organization and smooth coordination of all reception-related activities.
• Leading, supervising and motivating the Front Office team, promoting a professional, guest-oriented and collaborative working environment.
• Managing staff schedules, shift planning and allocation of responsibilities according to operational needs.
• Ensuring the smooth execution of check-in, check-out, room allocation, billing and all other front desk procedures.
• Maintaining high standards of guest service, ensuring that guest requests, inquiries and complaints are handled promptly and professionally.
• Monitoring guest satisfaction throughout the entire guest journey, identifying areas for improvement and implementing appropriate actions.
• Ensuring accurate management of reservations, room availability, guest profiles and special requests in collaboration with the Reservations team.
• Monitoring room status, arrivals, departures, VIP guests and special occasions, ensuring effective communication and preparation across departments.
• Coordinating closely with Housekeeping, Maintenance, Reservations, F&B and other hotel departments to ensure seamless operations and timely resolution of guest-related matters.
• Monitoring Front Office performance, operational procedures and service standards, ensuring consistency with the company's quality expectations.
• Overseeing the correct use of the hotel's PMS and other Front Office systems, ensuring data accuracy and compliance with internal procedures.
• Handling escalated guest complaints and complex situations, taking ownership of their resolution and ensuring appropriate follow-up.
• Monitoring guest feedback, online reviews and service evaluations, identifying trends and proposing initiatives to enhance the overall guest experience.
• Supporting revenue optimization through effective room allocation, upselling initiatives and the promotion of additional hotel services.
• Ensuring proper cash handling, billing procedures, night audit coordination and accurate financial reporting in cooperation with the relevant departments.
• Participating in pre-opening preparations, including team recruitment and training, operational planning, system setup and departmental readiness.
• Ensuring compliance with company policies, operational procedures, data protection requirements and health and safety standards.
• Preparing operational reports and communicating relevant updates, challenges and recommendations to the Hotel Management.
• Ensuring proper handover and closing procedures and supporting the end-of-season closing process.

Requirements

• Overseeing the overall operation of the Front Office, ensuring efficient daily organization and smooth coordination of all reception-related activities.
• Leading, supervising and motivating the Front Office team, promoting a professional, guest-oriented and collaborative working environment.
• Managing staff schedules, shift planning and allocation of responsibilities according to operational needs.
• Ensuring the smooth execution of check-in, check-out, room allocation, billing and all other front desk procedures.
• Maintaining high standards of guest service, ensuring that guest requests, inquiries and complaints are handled promptly and professionally.
• Monitoring guest satisfaction throughout the entire guest journey, identifying areas for improvement and implementing appropriate actions.
• Ensuring accurate management of reservations, room availability, guest profiles and special requests in collaboration with the Reservations team.
• Monitoring room status, arrivals, departures, VIP guests and special occasions, ensuring effective communication and preparation across departments.
• Coordinating closely with Housekeeping, Maintenance, Reservations, F&B and other hotel departments to ensu
• At least 4–5 years of previous experience in a Front Office Manager or similar managerial position within the hospitality industry, preferably in an upscale or luxury hotel environment.
• Strong understanding of Front Office operations, hotel procedures and the overall guest journey.
• Proven experience in leading, supervising and developing Front Office teams.
• Excellent knowledge of hotel PMS systems and Front Office operational tools.
• Strong understanding of reservations, room allocation, billing procedures and hotel operational workflows.
• Experience in handling guest complaints, managing service recovery and maintaining high guest satisfaction levels.
• Good understanding of Front Office financial procedures, cash handling, reporting and upselling techniques.
• Excellent organizational, planning and problem-solving skills.
• Strong leadership, communication and interpersonal skills.
• Ability to coordinate effectively with multiple departments and manage operational priorities.
• Ability to remain calm and make effective decisions under pressure in a fast-paced seasonal environment.
• Excellent command of English, both written and spoken. Additional languages will be considered an asset.
• Strong attention to detail and a proactive, hands-on approach.
• A genuine passion for hospitality, guest relations and team development.

Benefits

• Seasonal employment opportunity within an established and growing hospitality group.
• Accommodation provided.
• Daily meals provided.
• The opportunity to lead the Front Office operation of an established resort in Samos.
• A professional and supportive working environment.
• Opportunities for professional development and future collaboration within Doryssa Hotels & Resorts.
• Competitive remuneration package, according to qualifications and experience.

If you are an experienced hospitality professional with strong leadership skills, a passion for guest satisfaction and the ability to lead a high-performing Front Office team, we would be delighted to hear from you.

Join Doryssa Hotels & Resorts and become part of our team!

All applications will be treated with strict confidentiality. Only shortlisted candidates will be contacted.