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Healthcare Intake Coordinator, Alberta, Remote
Carewell Canada 30 days ago
AI overview
Carewell is seeking a remote Healthcare Intake Coordinator in Alberta to conduct patient outreach, manage clinical intake questionnaires, and ensure seamless transitions to care. This role is for individuals with patient-facing healthcare and sales experience who are comfortable with high-volume outbound calls and adapting to evolving processes. The focus is on driving patient conversion and ensuring initial appointments are met.
Role snapshot
Responsibilities
- About Carewell Carewell is a category-defining health services business dedicated to providing
- Through Carewell Family Services, we provide person-centered care navigation, intake coordination, and
- Our approach emphasizes compliance, scalability, and high-quality patient experiences while working in
- to conduct proactive telephonic outreach, introduce patients to a program designed to
- This is an elevated, metrics-driven patient outreach role
Must have
- Our approach emphasizes compliance, scalability, and high-quality patient experiences while working in
AI-generated summary of what this role requires — see the full description below for the employer's original text.
About Carewell
Carewell is a category-defining health services business dedicated to providing trusted caregiving solutions and support for individuals and families. Through Carewell Family Services, we provide person-centered care navigation, intake coordination, and advocacy services that address both medical and social needs. Our approach emphasizes compliance, scalability, and high-quality patient experiences while working in close partnership with clinicians to support better health outcomes.
About The Role
This is a ground-floor opportunity to join a growing care navigation program at a moment when your contribution will directly shape how it scales. As a Healthcare Intake Coordinator, you are the first human voice a referred or prospective patient hears. Your job is to conduct proactive telephonic outreach, introduce patients to a program designed to support their health, accurately complete clinical intake questionnaires, and ensure they seamlessly transition into active care.
This is an elevated, metrics-driven patient outreach role. The right person brings warmth and persistent follow-through in equal measure, is energized by meaningful conversations with older adults, and understands that a successful intake isn't just a verbal agreement—it's an onboarded patient who shows up to their initial appointment.
This program is early-stage and being built in real time. Processes will evolve and priorities will shift. If you enjoy a builder mentality and solving problems collaboratively, you will thrive here.
What You'll Do
Carewell is a category-defining health services business dedicated to providing trusted caregiving solutions and support for individuals and families. Through Carewell Family Services, we provide person-centered care navigation, intake coordination, and advocacy services that address both medical and social needs. Our approach emphasizes compliance, scalability, and high-quality patient experiences while working in close partnership with clinicians to support better health outcomes.
About The Role
This is a ground-floor opportunity to join a growing care navigation program at a moment when your contribution will directly shape how it scales. As a Healthcare Intake Coordinator, you are the first human voice a referred or prospective patient hears. Your job is to conduct proactive telephonic outreach, introduce patients to a program designed to support their health, accurately complete clinical intake questionnaires, and ensure they seamlessly transition into active care.
This is an elevated, metrics-driven patient outreach role. The right person brings warmth and persistent follow-through in equal measure, is energized by meaningful conversations with older adults, and understands that a successful intake isn't just a verbal agreement—it's an onboarded patient who shows up to their initial appointment.
This program is early-stage and being built in real time. Processes will evolve and priorities will shift. If you enjoy a builder mentality and solving problems collaboratively, you will thrive here.
What You'll Do
- Patient Outreach & Engagement: Manage a structured outbound referral queue, contacting prospective program participants with consistency, warmth, and professionalism
- Clinical Intake & Assessment: Guide patients through plain-language explanations of program benefits. Complete and document standardized clinical intake questionnaires in real time
- Navigating Hesitation: Build rapid rapport with older adults who may be skeptical, confused, or reluctant, using empathy and clear communication to overcome barriers to care
- Compliance & Sequenced Consent: Strictly follow compliance protocols to obtain required verbal consents individually and sequentially before proceeding to scheduling
- Appointment Scheduling: Coordinate and book the patient's initiating clinical appointment immediately upon successful intake
- Real-Time Electronic Documentation: Log all outcomes, clinical metrics, and patient details across multiple digital health platforms simultaneously during the call
- Daily outbound outreach and contact volumes
- Patient conversion rate (Reaching a patient -> successful clinical intake completed)
- First-appointment show rate (Ensuring the patient completes their initial scheduled assessment)
- Documentation accuracy & compliance gate adherence
- Location: Must reside in Alberta, Canada and be legally authorized to work without sponsorship
- Availability: Must be available Saturday - Wednesday 9am - 6pm EST
- Clinical Experience: 1+ years of patient-facing healthcare experience (e.g., medical clinic front office, patient registration, care coordination, enrollment or telehealth intake) where medical terminology and clinical data collection were daily requirements
- Sales Experience: 1+ years of sales / internal sales / program enrollment / conversion experience.
- Outreach Capabilities: Proven experience in high-volume outbound phone environments (such as clinical outreach, patient scheduling lines, or health services engagement) with a track record of driving patient follow-through
- Tech-Forward & Multi-Screen Proficient: Highly comfortable navigating multiple software systems and electronic health records (EHRs) simultaneously while managing a live, empathetic conversation
- Adaptable Mindset: You possess a "builder" mentality—you are comfortable with ambiguity, love creating order out of chaos, and easily adapt to shifting processes
- Previous remote experience is strongly preferred
- Competitive Hourly Rate with Monthly Performance Bonus Opportunity
- 100% Remote / No Travel Required
- 2 Weeks Accrued Vacation Per Year
- Holiday Pay for all Statutory Holidays, with Premium Pay for Holiday Hours Worked
Posted30 days ago