Service Manager
GrecotelThe Service Manager oversees daily operations across all service restaurants within the hotel to maintain high levels of guest satisfaction and efficient service delivery. Responsibilities include managing and training staff, collaborating with the culinary team, and resolving guest issues. Applicants require at least two years of managerial experience within the food and beverage industry, preferably in a luxury hotel or resort.
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Grecotel Hotels & Resorts, the leading hotel chain in Greece, is hiring a Service Manager to join its team. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.
Responsibilities
- Manage and supervise the day-to-day operations of all service restaurants within the hotel
- Ensure high levels of customer satisfaction by consistently delivering exceptional service
- Maintain and implement standard operating procedures to ensure smooth and efficient restaurant operations
- Oversee staffing requirements, including training and performance management
- Collaborate with the culinary team to ensure high-quality food and beverage offerings
- Handle guest feedback and resolve any issues or complaints in a timely and effective manner
Requirements
- 2+ years of experience in a managerial role in the food and beverage industry, preferably in a luxury hotel or resort setting
- Bachelor's degree in Hospitality Management or a related field is preferred
- Strong knowledge of food and beverage operations
- Excellent leadership and team management skills
- Exceptional customer service and communication skills
- Ability to work in a fast-paced environment and handle multiple priorities
- Fluency in English, knowledge of additional languages will be considered as an asset
Benefits
- Competitive salary package and additional benefits
- Career development within Greece's leading hospitality group
- Opportunities for internal mobility and long-term career growth
- Accommodation (if necessary) and full board
- Transportation support and/or travel expenses
- Access to training and educational programs
- A dynamic and supportive working environment
- Employee discounts across Grecotel hotels and selected partner businesses
- A people-focused culture built on teamwork, respect and excellence
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