The ITSM Governance & Compliance Consultant coordinates and owns the IT Service Management framework for a client organization, ensuring service quality, process maturity, and audit readiness. Responsibilities include governing ITSM processes, monitoring performance metrics, and maintaining compliance with regulatory standards. Candidates must hold a bachelor's degree in a related field and have at least two years of experience in IT Service Management, IT Governance, or IT Operations.
On behalf of one of our clients, we are seeking an ITSM Consultant to own and coordinate the organization's IT Service Management framework, ensuring effective governance, process maturity, service quality, and audit readiness. The successful candidate will lead ITSM processes, drive continuous improvement initiatives, and support compliance with standards and regulatory requirements.
Key Responsibilities
- Govern and improve ITSM processes including Incident, Problem, Change, Service Level, Asset, and Configuration Management.
- Maintain ITSM policies, procedures, controls, and reporting.
- Coordinate ITSM activities across IT teams, business stakeholders, and third-party providers.
- Monitor KPIs, SLAs, and service performance metrics.
- Lead audit preparation and support internal/external audits.
- Ensure compliance with frameworks such as ISO 20000, ISO 27001, PCI DSS, and DORA.
- Drive continual service improvement and process maturity initiatives.
Required Skills & Experience
- Bachelor's degree in IT, Computer Science, or related field.
- 2+ years of experience in IT Service Management, IT Governance, or IT Operations.
- Strong knowledge of ITIL best practices and ITSM process design.
- Experience supporting audits, compliance programs, and control frameworks.
- Communication and reporting skills.
- ITIL, ISO 20000 or ISO 27001 certification will be considered a plus
What SYNTAX Offers
- Opportunities for career progression within the organization.
- A competitive remuneration package aligned with the candidate's qualifications and experience
- Opportunities to work on a diverse range of GRC and cybersecurity projects.
- Professional development and continuous learning opportunities.
- Exposure to international clients, technologies, and industry practices.
- A collaborative and professional working environment.
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About SYNTAX IT Group
SYNTAX IT Group is an Information Technology Consulting organization operating since 1984 in Greece and the Arabian Gulf.
The company provides Software Technology, Consulting, and Professional Services across areas including:
- IT Operations
- IT Security Governance, Risk & Compliance
- Application Development and Modernization
- Service Management
- Service Level Agreement Management
SYNTAX serves organizations across a range of industries, including Finance, Telecommunications, Energy, Oil & Gas, Manufacturing, Transportation, and the Public Sector.
Only shortlisted candidates will be contacted.
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