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Staff AI Business Process Analyst, Go To Market (GTM)

Zscaler
  • remote
Remote - India about 17 hours ago
AI overview

This role involves analyzing Go-To-Market business processes for a SaaS company to identify areas where AI can enhance decision-making for direct sales teams. The analyst will collaborate with engineering to develop and implement AI-generated insights, focusing on improving seller effectiveness and business outcomes. Responsibilities include defining AI requirements, testing prompts, monitoring performance, and refining solutions based on user feedback and impact metrics.

Role

You will combine deep SaaS GTM domain knowledge with experience defining decision-grade signals for direct sellers, and partner with engineering to bring them to life as AI agents. In this role, you will identify where reps and sales leaders need real-time signals, and work with engineering to build and prioritize the roadmap for how AI-generated signals power seller decisions across the direct sales motion.

What You'll Do (Role Expectations)

  • Lead business process analysis and discovery sessions with Account Executives & Sales Management to understand the current state, then articulate the future state and where AI should help.
  • Turn ideas into actionable, AI-powered insights and recommendations by identifying where sellers and sales leadership lack clarity, context, or preparation, and map the current seller process to pinpoint where AI should help.
  • Assess feasibility before building with engineering, including required data inputs and quality, business logic, dependencies, fit within existing seller workflows, and success metrics.
  • Write, test, and refine prompts and output formats for AI-generated content such as meeting briefs and deal summaries, and evaluate every output by whether it helps a seller or manager decide faster or better, retiring or reworking what doesn’t improve outcomes such as win rate, forecast accuracy, or rep productivity.
  • Monitor AI solution performance and adoption, gather seller feedback, continuously optimize output quality, reliability, and business impact, and report results to leadership to guide prioritization and investment.

Who You Are (Success Profile)

  • You are a strategic translator who can bridge the gap between ambiguous business needs and concrete, buildable engineering requirements
  • You are highly analytical and detail-oriented, taking pride in maintaining a single source of truth that drives decisions across the sales org
  • You are outcome-focused and execution-driven, with a track record of delivering solutions that teams actually adopt rather than just creating proof of concepts
  • You are an exceptional collaborator who builds strong cross-functional partnerships across Sales, RevOps, and technical engineering departments
  • You are a strong communicator who can translate complex data, performance metrics, and technical signals into compelling, revenue-focused narratives for leadership

What We're Looking For (Minimum Qualifications)

  • Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
  • 4-7+ years of experience in a GTM analyst, RevOps, or Sales Strategy role at a B2B SaaS company, with strong domain knowledge of direct selling motions
  • Proven ability to translate an ambiguous seller pain point into a concrete, buildable signal specification
  • Track record of successfully shipping analytical solutions or processes that sellers actively adopted in production

What Will Make You Stand Out (Preferred Qualifications)

  • Proven ability to leverage AI technologies and workflows to drive operational efficiency, backed by exposure to how AI agents or models are built
  • Experience with multiple signal types, showing analytical range across the sales funnel
  • Familiarity with CRM platforms such as Salesforce or Dynamics

#LI-Hybrid #LI-NT1

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

Key details

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