The Outlet Manager oversees daily restaurant operations, staff scheduling, training, and guest relations to meet financial and service quality objectives. Responsibilities include maintaining facility standards, managing regular guest databases, and supporting promotional events. Candidates must hold a university degree and have at least two years of experience in a similar role.
We are currently seeking ambitious, dynamic, and self-motivated Food & Beverage professionals to lead and inspire a team committed to delivering high-quality products and exceptional guest experiences through prompt, personalized, and attentive service.
As an Outlet Manager, you will be responsible for managing your assigned restaurant to achieve the highest levels of guest satisfaction and service quality while meeting and exceeding financial objectives.
Key Responsibilities:
- Prepare employee schedules based on business forecasts and staffing guidelines to ensure adequate manpower at all times.
- Conduct regular training sessions for the team in line with departmental SOPs and service standards.
- Evaluate team performance and support employee development, succession planning, and internal promotions.
- Oversee the timely setup of the outlet in accordance with meal periods, brand standards, and operating hours.
- Ensure guests receive a warm welcome and are seated efficiently, with the support of the Hostess team.
- Maintain professional and positive relationships with guests to enhance their dining experience.
- Establish, maintain, and regularly update the outlet's database of regular and VIP guests.
- Conduct frequent inspections of the outlet and surrounding areas to ensure the highest standards of cleanliness, maintenance, and presentation.
- Actively support and participate in promotional activities, special events, and marketing initiatives to drive business performance
Benefits
Education, Qualifications & Experience
You should hold a college or university degree and have a minimum of two years' experience in a similar role. Strong computer literacy is essential, along with effective communication and interpersonal skills. Excellent written and spoken English, coupled with professional presentation skills, are required.
Knowledge & Competencies
The ideal candidate will be a hands-on professional with a strong Food & Beverage background and a passion for delivering quality and excellence. You should be outgoing, creative, and committed to achieving the highest service standards while motivating and developing your team.
You should possess the following competencies:
- Understanding Hotel Operations
- Effective Communication
- Planning for Business
- Supervising People
- Understanding Differences
- Supervising Operations
- Teamwork
- Adaptability
- Customer Focus
- Drive for Results
A proactive approach, strong leadership skills, and the ability to perform effectively in a fast-paced hospitality environment are essential for success in this role.
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