The Waiter/Waitress provides professional food and beverage service to guests, ensuring positive dining experiences and high hygiene standards. Responsibilities include greeting customers, taking orders, explaining menu items, handling complaints, and performing pre- and post-service preparations. Candidates should hold a hospitality diploma or vocational training with prior high-volume restaurant experience, along with strong English communication skills.
We are currently looking for dynamic and self-motivated Food & Beverage professionals who want to move their careers forward. As a Waiter Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience.
Key Responsibilities:
- Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
- Greet and seat customers and serve them in a professional, discreet and personalized way
- Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
- Consistently monitor quality of Food & Beverage being served
- Practice good customer relations and attend to customer complaints queries satisfactorily
- Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
- Responsible for all service preparations before, during and after the service (mis en place and mis en scene)
- Ensure minimum wastage, breakage and spoilage
- Actively use upselling techniques to exceed guest expectations and increase revenue
Requirements
Education, Qualifications and Experience
You should ideally have a diploma in hospitality or a vocational training in Food & Beverage with previous experience as a Waiter Waitress in a high-volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essential.
Knowledge and Competencies
The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have strong attention to detail and should possess the following competencies
- Adaptability
- Customer Focus
- Recognizing Differences
- Taking Responsibility
- Teamwork
- Understanding the Job
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