The Reservations Agent at SWOT Hospitality Management Company manages room bookings, guest communications, and reservation records via phone, email, and online systems. Responsibilities include supporting revenue and occupancy goals through upselling, collaborating with internal teams on reports, and delivering customer service throughout the booking process. The role requires previous experience in reservations, front office, or hospitality customer service, along with proficiency in reservation systems and Microsoft Office.
SWOT Hospitality is seeking for Glyfada Riviera Hotel
Reservations Agent
Key Responsibilities
Reservations & Guest Communication:
- Handle reservations via phone, email, and online systems with speed and accuracy
- Share clear, engaging info about rooms, rates, and promotions
- Manage modifications, cancellations, and special requests smoothly
- Stay up to date on hotel offerings and local highlights
Revenue & Occupancy Support:
- Spot upselling opportunities to enhance guest stays
- Monitor availability and booking patterns
- Track no-shows and process charges where needed
Providing Exceptional Customer Service:
- Deliver a welcoming, confident, and efficient booking journey
- Respond to guest questions and concerns with positivity and solutions
- Promote loyalty program benefits
Administrative & Coordination Tasks:
- Keep reservation records accurate and updated
- Collaborate with Front Office, Sales & Revenue teams
- Assist with reports and forecasts
Requirements
- Previous experience in Reservations, Front Office, or Hospitality Customer Service preferred
- Excellent communication skills in English
- Strong organization & attention to detail
- Comfortable multitasking in a fast-paced environment
- Familiar with reservation systems & Microsoft Office
- Positive energy and passion for hospitality
Benefits
- A dynamic & inclusive environment
- Salary in accordance with the applicable Collective Labour Agreement
- Career growth opportunities within SWOT Hospitality Group
About SWOT Hospitality
- We are a leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriot International, Accor Hotels, Hilton, Nikki Beach, Worldwide and IHG Hotels & Resorts.
- We are laser focused on hospitality strategic and financial advisory with an impeccable trach record.
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