The Dental Insurance Coordinator/Front Desk manages patient communications, insurance verification, claims processing, and scheduling for a dental practice. Responsibilities include greeting patients, collecting payments, explaining treatment plans, and performing clerical tasks using Dentrix Ascend software. Candidates must have at least one year of dental insurance claims processing and administrative experience.
Industry: Dental (Private Practice, Non-Corporate)
Compensation: Hourly wage of $18 - $24+, exact rate based on qualifications and experience, includes a comprehensive benefits package (see below for details)
Location: Tallahassee, FL (in-office)
Summary of Qualifications:
- High school diploma or equivalent
- One (1) + years of experience in processing dental insurance claims (required)
- One (1) + years of receptionist, administrative or office support experience (required)
- Has experience using Dentrix Ascend software (required)
- Comfortable communicating by phone
- Must be organized and attentive to daily needs and unexpected changes
- Ability to pass a criminal background check
- Available to work in-office Monday - Thursday, 7:30 AM - 5:00 PM + every other Friday 8:00 AM - 1:00 PM
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About us:
At CWD Dental Group, we believe a great workplace starts with great people! As a small, close-knit dental group, we’re proud to offer something different from corporate dentistry—a place where you’re more than just a number; you’re part of the family. Our culture is built on teamwork, genuine connections, and making every employee feel valued and appreciated. We love making memories, sharing laughs, and bringing a little extra fun to the office. Together, we celebrate successes, support one another, and create a workplace where people genuinely enjoy coming to work.
About this position:
We're seeking an experienced dental professional who is friendly, dependable, and motivated individual who brings a positive attitude and strong work ethic to our team. The ideal candidate is professional, confident, highly organized, and comfortable working with a variety of personalities. Excellent communication and computer skills, reliability, punctuality, and a team-oriented mindset are essential.
We are specifically looking for someone who:
- Is a team player who enjoys collaborating
- Is consistently on time and can be counted on by their team
- Has excellent communication and computer skills
- Possesses a keen attention to detail
- Enjoys days filled with a variety of tasks
- Double checks their work and takes pride in producing quality results
- Understands the value a strong support staff brings to an office
- Has previous experience working in a dental office
- Currently lives in Tallahassee, FL or the surrounding areas or is planning to relocate
If these qualities describe you, please read on!
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Essential Functions of Dental Insurance Treatment Coordinator/Front Desk Receptionist:
- Answer phone calls and direct them to the appropriate department or individual
- Greet patients and check them in and out for appointments
- Provide information and assistance to patients
- Schedule appointments and manage calendars
- Perform clerical duties such as data entry, filing, and photocopying
- Handle incoming and outgoing mail and packages
- Maintain a clean and organized reception area
- Update and maintain accurate patient demographics and records
- Ensure compliance with HIPAA and patient confidentiality requirements
- Collect copayments, balances, and other patient payments
- Verify insurance benefits and follow up with insurance companies regarding claims and coverage
- Coordinate referrals to specialists as needed
- Explain insurance benefits, co-insurance, treatment plans, and financial responsibilities to patients
- Assist patients with scheduling and treatment coordination
- Provide exceptional customer service in a fast-paced dental office environment
Requirements
The ideal candidate is someone who:
- Is a team player who enjoys collaborating and working with others
- Has one (1) + years of receptionist, administrative or office support experience (required)
- Has one (1) + years of experience in processing dental insurance claims (required)
- Has experience using Dentrix Ascend software (required)
- Has knowledge of dental coding and familiarity with insurance processes (required)
- Is comfortable communicating by phone and in-person with customers
- Is organized and attentive to daily needs and unexpected changes
- Can work effectively in a fast-paced environment
- Is available to work in-office Monday - Thursday, 7:30 AM - 5:00 PM + every other Friday 8:00 AM - 1:00 PM
- Can multitask and prioritize projects based on changing needs
- Possesses strong organizational skills
- Can pass a rigorous criminal background check
Benefits
- Hourly wage of $18 - $24+, exact rate based on qualifications and experience
- Health Insurance: CHP (partially paid)
- Vision Insurance
- Dental Benefits and Discounts
- 401K Retirement Plan (matching)
- Life Insurance (employer paid)
- Major Holidays
- Uniforms provided
- Bonuses
- On-the-job training
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