The Receptionist manages front-desk operations, client communications, and administrative support tasks for the office on a part-time schedule. Responsibilities include answering and routing telephone calls, greeting visitors, handling post and payments, managing meeting rooms, and maintaining electronic records in compliance with data privacy regulations. Candidates need a background in reception work, GCSE qualifications, and basic IT proficiency.
Receptionist/Telephonist – Sutton Coldfield (March 2027)
We are looking for a bright, enthusiastic, and professional individual to join our team as Receptionist/Telephonist to assist with client service and administration on a part time basis from March 2027.
Hours: Wednesday 1pm to 5:15pm – Thursday 9am to 5:15pm – Friday 9am to 5:15pm
Salary: Dependent on experience
Duties will include, but not limited to:
· Telephone answering as part of a team, distributing calls and taking messages
· Greeting and assisting clients and visitors to the office in a professional and helpful matter
· Obtaining Client ID, scanning and verifying
· Dealing with general enquiries either by telephone or face to face professionally and efficiently
· Taking card payments over the phone or face to face
· Dealing with incoming and outgoing post
· Maintain electronic diaries & meeting room management
· Prepare and deliver the banking
· Ordering stationery and office supplies
· Be responsible for creating a welcoming and friendly reception area
· Be able to apply GDPR regulations
· Other administrative duties to support the departments, such as opening and closing electronic matters on our Case Management System, scanning, ordering archived files
Requirements
Candidates are required to have:
· A previous background in reception. Experience of legal work is desirable, but not essential
· Educated to GCSE levels 4-9 (A to C or higher equivalent qualifications accepted)
· A positive, professional and approachable demeanour
· Excellent work ethic, be happy and confident talking with a variety of people either face to face or on the telephone
· Good base level of IT skills
· Outstanding communication skills
Benefits
- Earn up to 12 additional days annual leave each calendar year (target based)
- EAP Scheme
- Monthly fun events with prizes
- Purchase up to 3 days additional annual leave each year
- Cycle to work scheme
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