The Relationship Banker II processes customer transactions, identifies financial needs, and offers appropriate products and services. This role also involves supervising and coaching colleagues, contributing to sales and operational goals, and ensuring compliance with bank policies and regulations. A high school diploma and 3-4 years of sales experience are preferred.
Webster Bank, a division of Santander Bank, N.A.
The Relationship Banker II role will provide services for Banking Center customers and assist the team in achievement of sales, service, and operation goals. The role will process all customer-related financial transactions in accordance with the rules, regulations, and guidelines of the bank. Additionally, this role uses excellent communication and active listening skills to learn about the customer's financial needs, establish trust, optimize sales opportunities, generate leads, and provide quality customer service as well as develop and maintain a strong partnership with various business segments through collaboration and communication. Ability to supervise and coach fellow relationship Bankers
- Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
- Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
- Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
- Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center’s growth and profitability objectives.
- Expected to achieve/ exceed both individual and team goals in sales, service and operations.
- Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.
- Assist with supervision of banking center colleagues offering coaching support to fellow bankers. Act as a role model and help onboard new bankers.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
- H.S. Diploma or General Education Degree (GED) -required
- Advanced degrees (Associates and/or Bachelor's) -preferred
Qualifications:
- 3-4 years customer service and needs-based banking sales experience preferred
- 0-2 years supervisory experience preferred
- Demonstrated success in leading, coaching, and motivating.
- Working knowledge of all products and services.
- Keeps current with all systems used for branch transaction processing.
- Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.
- Ability to work a flexible and/or rotating schedule. May be required to work Saturdays, Sundays and extended hours. Travel may be required to alternate Banking Centers.
Certifications:
- No Certifications listed for this job.
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Base Pay Range:
Minimum:
$35,250.00 USD
Maximum:
$58,000.00 USD
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.