How do I apply for Technical Account Manager at Vercel?

Follow the instructions in the job description to apply on Vercel's own site.

Where is this Technical Account Manager job located?

This role is based in Hybrid - London.

When does this job posting expire?

Applications close on November 29, 2026. Apply before then to be considered.

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Technical Account Manager

Vercel

Hybrid - London, Berlin 3 days ago

AI overview

This role involves managing the post-sales technical relationships for enterprise clients, ensuring their technical outcomes improve annually. Key responsibilities include leading incident remediation, conducting architectural reviews, and optimizing system performance. The position requires over five years of experience in customer-facing technical roles and a proven ability to manage high-value customer accounts.

About the role

We are looking for a Senior Technical Account Manager (TAM) to own the post-sales technical relationship for a portfolio of our largest enterprise customers, taking it over from the Solutions Architect (SA) at deal close. Your focus is continuity: customers renew the annual TAM engagement because their technical outcomes improve each year.

What you'll do

Own the post-sales technical relationship and the annual TAM renewal for a portfolio of enterprise accounts, running a weekly check-in, monthly review, quarterly business review (QBR), and annual roadmap workshop for each
Lead incident follow-through when an escalation or a pattern of incidents emerges: run the post-mortem, find the architectural root cause, own the remediation roadmap, and respond to priority 1 and 2 escalations within 4 business hours
Deliver proactive architectural reviews, technical risk mapping, cost and usage optimization, and pre-launch readiness assessments
Scope hands-on engineering work for Forward Deployed Engineers (FDEs) and audits for Professional Services, and track their outcomes into the customer's technical roadmap, without shipping production code yourself
Relay customer technical needs to Product, Engineering, and Support, and hold those teams to the commitments you have made to your customers

What you need

5+ years in customer-facing technical roles at a platform, infrastructure, or developer tools company, such as technical account management, solutions architecture, developer success engineering, or support engineering
Owned customer relationships at the $1M+ annual contract value (ACV) tier, including QBRs, roadmap workshops, and renewals
Architected, debugged, and optimized production systems on Next.js and Vercel, including App Router, incremental static regeneration (ISR) and caching, Fluid Compute, and the AI SDK
Led technical outcomes across Engineering, Product, and Support without formal authority, and written the incident summaries, post-mortems, and executive readouts that came out of them

Bonus if you

Carried a TAM portfolio at a hyperscaler, infrastructure platform, or developer tools company, such as AWS, Cloudflare, Datadog, or GitHub
Built AI agents with the Vercel AI SDK or Model Context Protocol (MCP) servers
Led cloud financial operations (FinOps) or cost-optimization engagements, or ran an annual roadmap workshop or Well-Architected Review for an enterprise customer

Benefits:

Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Disclosures:

Privacy: Please review our Job Applicant Privacy Policy for more information on how we handle your data.
Equal Opportunity: Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.