Senior Director of Product, International

Responsibilities

• Drive Strategy and Execution: Set the strategic direction across upmarket, partner, and payment expansion with a focus on how those areas interact and reinforce each other to meet the north star goals for the International line of business. Partner with engineering and product teams across Toast's platform teams to ship international features in their area. Navigate competing roadmaps, set clear success criteria, and hold delivery against contractual commitments.
• Voice of Customer: Engage directly with customers, partners, and GTM teams to understand real needs — and use that grounding to pressure-test roadmap priorities and push back on assumptions that don't hold up in the field. Represent the voice of international customers as the PM voice for our global restaurant and hospitality brands in roadmap discussions, cross-functional reviews, and executive conversations.
• Lead Through Influence: Champion cross-functional delivery across Product, Engineering, Design, Legal/Compliance, Hardware, Commerce, Risk, Finance, and Operations. This role has direct exposure to C-suite leadership and regular involvement in executive-level roadmap and strategy discussions.
• Develop a World-Class Team and OS: Hire, coach, and develop a world-class team of Product Managers across multiple regions. Scale our operating model grounded in ownership, accountability, clarity, and exceptional execution.
• Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we build.

Requirements

• 15+ years of product management experience in SaaS or FinTech, with at least 5 years in a senior leadership role. You've owned a portfolio of products for a market, not just a feature area.
• Commercial instincts. You understand how product decisions translate into revenue, retention, and customer value, and you make prioritization decisions accordingly.
• Comfort with ambiguity at the charter level — you have shaped product direction from scratch, not just executed against someone else's vision.
• A track record of working across a complex stakeholder map — engineering, GTM, finance, external partners — that do not report to you. You are comfortable driving alignment without losing sharpness in the process.
• Strong people leadership. You build teams, give direct feedback, develop careers, and hold a high bar for product thinking without micromanaging execution.
• Excellent written and verbal communication — crisp strategy docs, strong product reviews, and the ability to represent platform work clearly to executives and customers alike.
• Experience managing product commitments that are tied to enterprise contracts or MSAs.
• Genuine curiosity about the restaurant industry. You don't need to have run a restaurant, but you should want to understand how an operator thinks and how that thinking should shape what you build.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more:

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region:

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.