Senior Manager - Change & Release Management

The Senior Manager – Change & Release Management will own the end-to-end change and release management function for digital platforms, ensuring releases are effectively planned, coordinated, tested, approved, deployed, and stabilized.

The role will lead release activities across AEM as a Cloud Service, websites, mobile applications, APIs, content, and supporting integrations, while ensuring strong governance, accountability, stakeholder communication, and delivery discipline

Key responsibilities

• Own and maintain the integrated release calendar covering scope, milestones, dependencies, environments, freeze periods, and deployment windows.
• Coordinate multiple technical and business workstreams to ensure releases are delivered according to agreed timelines and commitments.
• Lead release planning, readiness reviews, critical follow-ups, and post-release reviews while maintaining clear ownership of actions and escalations.
• Track risks, issues, dependencies, and actions through closure and escalate delays when required.
• Own the technology change management process, including change records, risk assessments, approvals, scheduling, traceability, and closure.
• Facilitate Change Advisory Board (CAB) meetings and coordinate normal, standard, and emergency changes.
• Ensure release readiness through testing, business acceptance, security requirements, operational readiness, dependency management, and recovery planning.
• Coordinate deployments across DEV, QA/UAT, Stage, and Production environments while maintaining traceability between approved scope and deployed versions.
• Coordinate AEM, web, iOS, Android, API, and content release dependencies to support smooth production deployment.
• Lead deployment and cutover activities, including rollback, roll-forward, incident escalation, and recovery coordination.
• Ensure post-release monitoring, hypercare, business verification, support handover, and formal release closure are completed.
• Act as the central coordination point for release status, risks, dependencies, decisions, and production outcomes across business and technology teams.
• Provide clear executive updates covering business impact, delivery confidence, risks, decisions required, ownership, and next steps.
• Manage competing priorities and communicate risks or delays clearly and proactively to relevant stakeholders.
• Monitor release performance and identify recurring causes of delays, failed changes, or production issues to drive continuous improvement.
• Partner with Engineering, QA, and Operations teams to improve CI/CD visibility, automated evidence, reusable runbooks, and release governance.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent relevant professional experience.
• Minimum of 7 years of experience in technology delivery, IT service management, release management, or a related discipline, including at least 5 years leading complex multi-team release activities.
• Strong experience managing recurring releases across web, mobile, backend services, vendors, and business stakeholders.
• Strong knowledge of IT change governance, release readiness, cutover planning, deployment coordination, emergency changes, and post-release reviews.
• Working knowledge of AEM as a Cloud Service and Cloud Manager or substantial experience managing releases within an enterprise CMS environment.
• Good understanding of Git, CI/CD pipelines, build artifacts, APIs, environments, headless content, content publishing, caching, and recovery processes.
• Experience using tools such as Jira, Azure DevOps, ServiceNow, or equivalent delivery and service management platforms.