Executive Retail Sales - Home

Key Responsibilities

• Attend walk-in and repeat customers, understand their requirements, and recommend suitable home furniture products and solutions.
• Prepare and process quotations, negotiate pricing within approved discount limits, and convert inquiries into confirmed orders.
• Follow up on customer inquiries, quotations, and pending decisions to maximize sales opportunities.
• Maintain accurate customer information, sales activities, and follow-up records in HubSpot/CRM.
• Coordinate with internal departments, including SCM, Warehouse, Production, and After-Sales, to ensure timely order processing, delivery, installation, and complaint resolution.
• Follow up with customers regarding advance and outstanding balance payments.
• Monitor showroom stock availability and ensure product displays, pricing tags, and merchandising standards are maintained.
• Undertake business development activities, including client outreach and visits, to generate new sales opportunities.
• Maintain compliance with company policies, SOPs, showroom standards, and attendance requirements.
• Participate in assigned product and sales training programs to enhance product knowledge and customer-handling skills.

Requirements

Requirements

• Bachelor's degree in Business Administration, Marketing, or a relevant discipline.
• 1–3 years of experience in retail sales, preferably in furniture or home furnishings.
• Working knowledge of SAP, HubSpot/CRM, and inventory management systems.
• Good understanding of sales processes, quotations, order booking, and customer follow-ups.
• Strong communication, negotiation, and customer-handling skills.
• Ability to understand customer requirements and recommend appropriate products.
• Good coordination, follow-up, and administrative skills.
• Customer-oriented, proactive, and target-driven approach.