The Specialty Outlet Manager directs front and back of house food and beverage operations to meet customer satisfaction and financial goals. Responsibilities include staff scheduling, training, performance evaluation, guest relations, outlet maintenance, and promotional activities. Candidates require a college degree, at least two years of relevant experience, computer literacy, and strong communication skills.
We are currently seeking for ambitious, dynamic, and self-motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food beverage products with prompt, accurate and personalized service.
As a Specialty Outlet Manager, you are responsible for the short-term and long-term planning and the management of the respective outlet operations in the front and back of house to achieve customer satisfaction and quality service while meeting exceeding financial goals.
Key Responsibilities:
- Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times
- Conduct regular training sessions with the assigned team in line with the departmental SOP's
- Evaluate the performance of the assigned team and initiate internal development and promotions
- Responsible for the timely set up of the assigned Food Beverage outlet according to the meal settings and in line with the opening hours
- Handle the welcome and seating of arriving guests with the assistance of the Hostess
- Maintain a professional and friendly relationship with the outlet patrons
- Establish and update the outlet 's database of regular guests
- Tour the outlet and all related areas frequently; ensuring the highest possible cleanliness and maintenance standards
- Be actively involved in the outlet's promotional activities
Requirements
Education, Qualifications, & Experiences
- You must be a college university degree graduate with a minimum of two years experiences in a similar role with preferable previous experiences in the Middle East.
- You should be a computer literate with effective communication skills and an excellent command of written and spoken English.
Knowledge & Competencies
The ideal candidate will be a hands-on professional with a solid food beverage background and the passion for quality and excellence. You will be creative and eager to share your desire to achieve highest quality service standards with guests and team members.
Key Competencies
- Understanding Hotel Operations
- Effective Communication
- Planning for Business
- Supervising People
- Understanding Differences
- Supervising Operations
- Teamwork
- Adaptability
- Customer Focus
- Drive for Results
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